As consumer confidence returns, retailers in the UK are increasing their investment and focus in e-commerce services to attract the growing amount of customers who choose to shop online.
Internet Retailing
Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser. Alternative names are: e-web-store, e-shop, e-store, Internet shop, web-shop, web-store, online store, online storefront and virtual store. Mobile commerce (or m-commerce) describes purchasing from an online retailer's mobile optimized online site or app.
Empathica launches social media tool GoRecommend
Oct 14, 2009 Comments (0)
Empathica has launched GoRecommend, which automatically drives retail location traffic by turning excellent customer experiences into a powerful marketing tool through social media.
Online retail software provider celebrates major contract
Sep 29, 2009 Comments (0)
A Yorkshire e-procurement software developer has clinched a contract with a nationwide stationery buying group.
New season, new team, new stadium
Sep 21, 2009 Comments (0)
Lick Group chosen to look after Leeds United online fulfilment.
Imperva says UK firms need to tighten up on Web app security
Sep 17, 2009 Comments (0)
News that more than a quarter of all Web applications have a high risk of security vulnerabilities comes as no surprise says Imperva.
One in Eight Brits Falling Victim to Online ID Fraud
Sep 16, 2009 Comments (0)
VeriSign Fraud Index reveals online criminals in the UK stole 2.61* billion in the last year
Online stores the route to retail success
Aug 14, 2009 Comments (0)
With many High Street retailers continuing to struggle in 2009 as the economy shows little sign of an immediate recovery, Russell Dorset, Sales and Marketing Director at Maginus, argues that retailers investing their efforts in online retailing are likely to prosper. However, they must not only invest in the online store environment but also the customer service experience to ensure they keep coming back for more.
Creatormail e-tailing lifts king of shaves online global sales
Aug 03, 2009 Comments (0)
The digital marketing techniques will enable the business to leverage knowledge of online customer behaviour accessing shave.com
The Traditional Call Centre is Dead; Online Customer Service is King
Aug 03, 2009 Comments (0)
A potential 1.4bn in lost sales as 37% of online retail consumers say they would stop using a company following poor customer service.
Choosing the clever option
Jul 24, 2009 Comments (0)
Traditionally retailers are very good at merchandising in-store, but they should also be using those same techniques online.
Internet Retailing
Omni-Channel Retailing is the evolution of Multi-Channel Retailing, but is concentrated more on a seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, brick-and-mortar, television, radio, direct mail, catalog and so on. Retailers are meeting the new customer demands by deploying specialized supply chain strategy software. To use all channels simultaneously, retailers using an omni- channel approach will track customers across all channels, not just one or two.
