By Stuart Reed, senior director, NTT Security.
The holiday season is arriving earlier and earlier and, as one of the busiest trading periods of the year, it makes sense that retailers are diligent in terms of data security. However, there is no one quick fix that will ensure against a breach.
Internet Retailing, Omnichannel Retailing
Internet retailing, also known as e-tailing, is the sale of goods and services through the internet. It can include business-to-business (B2B) and business-to-consumer (B2C) sales of products and services. Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser. Internet retailers can be purely digital, meaning there is no physical store for a customer to enter. However, an e-retail business can also be a brick-and-mortar shop with an online presence. Omnichannel retailing is a retail strategy that integrates multiple channels, such as brick-and-mortar stores, online stores, and mobile apps, to create a seamless shopping experience for customers.
Managing cyber risk
Sep 27, 2016
Sharing economy - do consumers trust it?
Sep 27, 2016
Almost half of people (47%) in the UK believe that sharing economy schemes benefit consumers, but 39% feel these aren't as trustworthy as traditional outlets.
How to make the most of your online business
Sep 20, 2016
By Seb de Lemos, Vidahost.
For retailers operating in the digital age, just being online is no longer enough to remain competitive. A retailer now needs to make the most of every click to its website and deliver an amazing customer experience to keep margins healthy.
European research highlights why retailers need to focus on the online user experience
Sep 20, 2016
With ecommerce being the fastest growing retail market segment in Europe and with growth expected to reach £215.38 billion in 2017, it is becoming pivotal for online brands to keep their customers engaged throughout the entire shopping experience.
Global retail customer service in three steps
Sep 20, 2016
By Niklas Hedin, CEO of delivery management expert Centiro.
Selling items to customers around the world is undoubtedly an ideal scenario for retailers. Recent Royal Mail research revealed that those who export can expect a quarter of their Christmas sales to come from overseas.
The new key horizons of internet retailing
Sep 20, 2016
By Ian Jindal, experienced multichannel retailer and Editor-in-Chief of InternetRetailing.
2016 has been a landmark year for the country. The UK has decided to leave the European Union (EU), ending its 43-year membership.
96% of consumers say retailers don’t know what they want
Sep 13, 2016
Only 4% of consumers believe retailers know what they like when shopping via a particular channel, but this could be improved if retailers embraced a consistent and coherent omnichannel strategy, a survey by Omnico has found.
Asendia signs sales partnership agreement with Israel Post
Sep 06, 2016
Asendia – the Joint Venture between La Poste and Swiss Post – has agreed on a sales partnership with Israel Post for e-commerce solutions to this market.
Honeywell completes acquisition Of Intelligrated
Aug 31, 2016
Honeywell has completed its $1.5 billion acquisition of Intelligrated, a privately held supply chain and warehouse automation solutions provider, which was previously announced in July.
5 mistakes retailers make when creating a website for China
Aug 31, 2016
By Dave Anderson, VP Marketing EMEA & APAC at Dynatrace.
Analysts forecast that China's retail import market will surpass $66bn this year. This market has always been profitable for European retailers, but thanks to the internet, merchants no longer need to take the arduous Silk Road to sell goods within the country.
Internet Retailing
Internet retailing, also known as e-tailing or online retailing, is the sale of goods and services over the internet. It is a type of electronic commerce (e-commerce) that allows consumers to purchase products and services directly from retailers without having to visit a physical store.
Internet retailers can sell a wide variety of products, including clothing, electronics, books, home goods, and more. They can also offer a variety of services, such as online payments, shipping, and returns.
There are many different types of internet retailers, including:
- Pure-play retailers: These retailers only sell products online. They do not have any physical stores.
- Multichannel retailers: These retailers sell products both online and in physical stores.
- Marketplaces: These retailers provide a platform for other retailers to sell their products.
Internet retailing has become increasingly popular in recent years. In 2022, global e-commerce sales were estimated to be $4.9 trillion. This number is expected to continue to grow in the coming years.
There are many reasons for the growth of internet retailing. Some of the reasons include:
- The convenience of shopping online.
- The wider selection of products available online.
- The lower prices that can often be found online.
- The ability to shop from anywhere in the world.
Internet retailing has a number of advantages for both consumers and retailers. For consumers, it offers the convenience of shopping from home, the ability to compare prices from different retailers, and the opportunity to find products that are not available in physical stores. For retailers, it offers the opportunity to reach a wider audience, reduce costs, and improve customer service.
However, there are also some challenges associated with internet retailing. Some of the challenges include:
- The need to protect customer data.
- The need to ensure that products are delivered on time and in good condition.
- The need to provide effective customer service.
Omnichannel retailing
Omni-Channel Retailing is the evolution of Multi-Channel Retailing, but is concentrated more on a seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, brick-and-mortar, television, radio, direct mail, catalog and so on. Retailers are meeting the new customer demands by deploying specialized supply chain strategy software. To use all channels simultaneously, retailers using an omni- channel approach will track customers across all channels, not just one or two.
Omnichannel retailing is a retail strategy that integrates multiple channels, such as brick-and-mortar stores, online stores, and mobile apps, to create a seamless shopping experience for customers. This means that customers can start their shopping journey on one channel and seamlessly transition to another channel without having to start over.
For example, a customer might start by browsing for products on a retailer's website, then use the retailer's mobile app to compare prices, and finally visit a brick-and-mortar store to make a purchase. The retailer would track the customer's journey across all channels and make sure that the customer's information is consistent across all channels.
Omnichannel retailing is becoming increasingly important as more and more customers are using multiple channels to shop. A study by Salesforce found that 73% of customers use multiple channels during their shopping journey.
There are many benefits to omnichannel retailing, including:
- Increased customer satisfaction: Customers appreciate being able to shop however they want, and they are more likely to be satisfied with their shopping experience if they can seamlessly transition between channels.
- Increased sales: Omnichannel retailers are able to reach more customers and sell more products by offering their products and services across multiple channels.
- Improved customer loyalty: Omnichannel retailers are able to build stronger relationships with their customers by providing them with a more personalized and convenient shopping experience.
