Internet Retailing

Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser.  Alternative names are: e-web-store, e-shop, e-store, Internet shop, web-shop, web-store,  online store, online storefront and virtual store. Mobile commerce (or m-commerce) describes  purchasing from an online retailer's mobile optimized online site or app.

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Why personalisation means good retail

Why personalisation means good retail

Retailers are all chasing a personalisation dream, aiming to tailor in-store and online propositions to ensure their customers feel like they’ve received relevant, impactful, and delightful experiences.

Online sellers fail to use own data to improve business performance

Online sellers fail to use own data to improve business performance

Online sellers are using e-commerce solutions to gather better data insights, yet many are failing to use it to make better business decisions, new research by Sana Commerce has found. Whilst 42% are using data to improve customer service, only 24% are using data for buying behaviour analysis and two thirds are not using it to improve the user experience.

New solution to furnish Dreams with enhanced omnichannel capabilities

New solution to furnish Dreams with enhanced omnichannel capabilities

Dreams, the specialist bed retailer, will revolutionise its omnichannel capabilities and digitally transform its store estate, thanks to the implementation of a new solution, delivered by commerce transformation specialists, Envoy Digital, part of the KPS Group.

Nosto and Function18 score ‘hole in one’ at Direct Commerce Innovator Awards

Nosto and Function18 score ‘hole in one’ at Direct Commerce Innovator Awards

The success of Nosto’s AI-powered personalisation solution for golf apparel retailer Function18.com has been recognised at the 2018 Direct Commerce Innovator Awards, winning in the category for best CRM, Data, Targeting & Personalisation at the prestigious awards.

Waitrose and Ocado lead as best supermarkets for shopping vegan online

Waitrose and Ocado lead as best supermarkets for shopping vegan online

Waitrose and Ocado are the best supermarkets for consumers looking to shop for vegan food online, a study from eCommerce analytics platform, E Fundamentals, has found.

Fast search and free shipping top the list of ‘ecommerce must-haves’ this Christmas

Fast search and free shipping top the list of ‘ecommerce must-haves’ this Christmas

Fast search functions and free shipping are the keys to ecommerce success this holiday season. That’s according to a new research report from Episerver, outlining the 26 best practices for online retailers this Christmas.

15% of UK shoppers buy from overseas every day

15% of UK shoppers buy from overseas every day

British consumers are increasingly turning to overseas retailers for their fashion fix according to research by delivery management company Whistl.

5 Steps to Planning Out and Launching an Ecommerce Site

5 Steps to Planning Out and Launching an Ecommerce Site

The ecommerce industry is growing rapidly. Ecommerce sales are expected to top $4 trillion by 2020. This is because more people prefer to shop online from the comfort of their homes instead of going to the store.

Rise of the unfaithful consumer: Total cost of shopper defections in the retail industry adds up to £147 billion

Rise of the unfaithful consumer: Total cost of shopper defections in the retail industry adds up to £147 billion

Rise of the unfaithful consumer: Total cost of shopper defections in the retail industry adds up to £147 billion

50% of consumers want blend of technology and human input in retail experience, says Aspect Software research

50% of consumers want blend of technology and human input in retail experience, says Aspect Software research

As technology becomes an ever more prevalent part of our everyday lives, there are signs that consumers are becoming increasingly accepting of its role in their shopping experience – such as through the presence of automated self-service computer screens in-store or chatbots through the online channel.

Omni-Channel Retailing is the evolution of Multi-Channel Retailing, but is concentrated more on a seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, brick-and-mortar, television, radio, direct mail, catalog and so on. Retailers are meeting the new customer demands by deploying specialized supply chain strategy software. To use all channels simultaneously, retailers using an omni- channel approach will track customers across all channels, not just one or two.

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