Internet Retailing

Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser.  Alternative names are: e-web-store, e-shop, e-store, Internet shop, web-shop, web-store,  online store, online storefront and virtual store. Mobile commerce (or m-commerce) describes  purchasing from an online retailer's mobile optimized online site or app.

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Customer service has changed fundamentally, so omnichannel must evolve with it, says TelcoSwitch

Customer service has changed fundamentally, so omnichannel must evolve with it, says TelcoSwitch

The massive growth in online shopping has led to a sustained change in the way customers interact with businesses, as they adopt the growing number of communication channels available and expect queries to be answered faster than ever before. According to TelcoSwitch, this has raised the stakes as far as omnichannel capabilities are concerned, and businesses need to adapt quickly.

New fashion app helping retailers and consumers avoid returns

New fashion app helping retailers and consumers avoid returns

Online shopping is booming. But with online shopping comes the cost – and the hassle – of online returns, and this occurs quite frequently when it comes to clothing.

Surviving to thriving: The digital transformation of SMBs

Surviving to thriving: The digital transformation of SMBs

As a result of the pandemic, SMBs are investing increasingly more time and money in their digital transformation efforts. While some implemented digital capabilities for the first time as a matter of survival, others accelerated their journey to cloud adoption in order to remain nimble in light of ongoing disruption.

Dog-eat-dog: Ren’s Pets selects Emarsys to replace soon-to-be obsolete Bronto

Dog-eat-dog: Ren’s Pets selects Emarsys to replace soon-to-be obsolete Bronto

Omnichannel customer engagement specialist Emarsys has entered into a new partnership with Ren’s Pets, the Canadian pet feed and supply store, as a means of centralising and drastically upscaling its customer outreach to accommodate for drastic growth.

Removal of tax-free shopping takes shine off UK as luxury shopping destination

Removal of tax-free shopping takes shine off UK as luxury shopping destination

The removal of tax-free shopping in the UK is set to impact the travel and purchasing decisions of international shopping tourists after the end of COVID-related travel restrictions, the latest data from ESW (formerly eShopWorld) reveals.

Metapack launches new shipping plans for retailers

Metapack launches new shipping plans for retailers

Metapack, the ecommerce delivery technology provider, has launched new shipping plans for retailers around the world. From small and medium businesses to large global enterprises, the new transparent pricing models from Metapack have been launched to help retailers expand their business by providing quick and direct access to its Delivery Manager platform.

Woodland Group launches 360 digital supply chain platform to complement its capabilities, network and owned assets across the globe

Woodland Group launches 360 digital supply chain platform to complement its capabilities, network and owned assets across the globe

Woodland Group has launched its new digital platform, Woodland Online, delivering full supply chain management from online quoting and booking, to tracking, reporting, WMS and supplier integration, stock and PO management.

Retail events and conferences coming up in the UK

Retail events and conferences coming up in the UK

By Ed Smith, freelance journalist

Retail conferences and events offer a unique opportunity to network and develop your industry knowledge. With many of us working from home and meeting virtually over the past 2 years, upcoming events may be a valuable chance to engage with industry professionals face to face. Let’s take a look at some of the main events upcoming in the UK.

E-commerce shored up crumbling High Street in August, says ParcelHero

E-commerce shored up crumbling High Street in August, says ParcelHero

The latest Office for National Statistics (ONS) retail sales figures for August reveal more bad news for the High Street. Despite the end of almost all Covid restrictions, overall sales actually fell in August, down -0.9% in volume against July.

Alibaba Cloud and Salesforce announce plan to launch Salesforce Social Commerce

Alibaba Cloud and Salesforce announce plan to launch Salesforce Social Commerce

Alibaba Cloud, the digital technology and intelligence back bone of Alibaba Group and Salesforce, the CRM solutions provider, have announced they are working toward an agreement to launch Salesforce Social Commerce, a headless commerce product being designed and built in China to help multinational brands succeed in the region.

Internet Retailing

Omni-Channel Retailing is the evolution of Multi-Channel Retailing, but is concentrated more on a seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, brick-and-mortar, television, radio, direct mail, catalog and so on. Retailers are meeting the new customer demands by deploying specialized supply chain strategy software. To use all channels simultaneously, retailers using an omni- channel approach will track customers across all channels, not just one or two.

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