Internet Retailing

Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser.  Alternative names are: e-web-store, e-shop, e-store, Internet shop, web-shop, web-store,  online store, online storefront and virtual store. Mobile commerce (or m-commerce) describes  purchasing from an online retailer's mobile optimized online site or app.

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Online retailer eSpares launches customer video consultations to tap up bricks-and-mortar specialists

Online retailer eSpares launches customer video consultations to tap up bricks-and-mortar specialists

eSpares, the UK online parts store for home appliances, has entered into a new partnership with technology provider ConferWith. The partnership will provide customers with real time advice from experts over live video as they browse online.

Designing Your eCommerce Site: 4 Common Mistakes to Avoid

Designing Your eCommerce Site: 4 Common Mistakes to Avoid

By Jeff Broth, freelance writer

Exciting times! You’re getting your eCommerce site up and running and the possibilities seem nearly endless. You might not know exactly how your site is going to perform, but you probably know by now that it's always going to be evolving.

How retailers can adapt to the new wave of hybrid consumers

How retailers can adapt to the new wave of hybrid consumers

On the 12th of April, retailers in England and Wales will breathe a collective sigh of relief as all non-essential shops hope to open up once again. After a turbulent year, the government’s plan to ease lockdown restrictions promises much-needed stability for retailers. However, the pandemic has led to marked changes in consumer behaviour, which retailers will need to adapt to.

JCB sees online sales in Europe increase by more than 300% from 2016 to 2019, as online spending among cardmembers boom

JCB sees online sales in Europe increase by more than 300% from 2016 to 2019, as online spending among cardmembers boom

JCB International Co., Ltd., the international operations subsidiary of JCB Co., Ltd., has seen impressive growth in virtual spending with European retailers from its Asian cardmember base, with online sales growing by more than 300% across the continent between 2016 and 2019.

Automation: Learning the secrets of uptime

Automation: Learning the secrets of uptime

By Will Carder, Automation Sales Engineer at Quadient.

Automation offers a route forward for hard-pressed e-fulfilment operations – particularly, when it comes to packaging processes. But how do you build in operational resilience? What are the secrets to maximising uptime?

'Ever Given' refloated but global e-commerce will flounder amid delays, says ParcelHero

'Ever Given' refloated but global e-commerce will flounder amid delays, says ParcelHero

The international delivery expert ParcelHero says the refloating of the ‘Ever Given’ is welcome news, but the blockage of the vital Suez Canal will cost £4.35 billion and delay many Amazon and other e-commerce orders for weeks.

Congratulations, you’ve just hired new brand ambassadors. They’re your delivery drivers

Congratulations, you’ve just hired new brand ambassadors. They’re your delivery drivers

It’s not just video calls that boomed over the pandemic. Online sales have exploded with physical shopping being restricted and social contact curtailed. 

How technology can adapt to shifting consumer needs with centralised data

How technology can adapt to shifting consumer needs with centralised data

The way consumers behave has shifted almost beyond recognition – and there are indications that the change could be permanent. Companies which were already operating on a technology-first basis have been able to adapt and thrive over the last year, while others are still playing catch-up and some have unfortunately not survived the transition – as evidenced by Debenhams and the Arcadia Group.

Team players: online shoppers team up to reduce manufacturers’ prices

Team players: online shoppers team up to reduce manufacturers’ prices

New apps are giving shoppers the power to buy direct from manufacturers and group together to reduce prices. C2M is a £4.33bn market that could drive the final nail into the High Street’s coffin, says ParcelHero.

Online retailers facing cardboard packaging ‘double whammy’ of longer lead times and higher prices

Online retailers facing cardboard packaging ‘double whammy’ of longer lead times and higher prices

A growing number of internet retailers are struggling to fulfil orders as a result of a shortage of cardboard packaging brought about by the boom in online sales during the pandemic.

Internet Retailing

Omni-Channel Retailing is the evolution of Multi-Channel Retailing, but is concentrated more on a seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, brick-and-mortar, television, radio, direct mail, catalog and so on. Retailers are meeting the new customer demands by deploying specialized supply chain strategy software. To use all channels simultaneously, retailers using an omni- channel approach will track customers across all channels, not just one or two.

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