Internet Retailing

Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser.  Alternative names are: e-web-store, e-shop, e-store, Internet shop, web-shop, web-store,  online store, online storefront and virtual store. Mobile commerce (or m-commerce) describes  purchasing from an online retailer's mobile optimized online site or app.

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Over half of fashion retailers weren’t agile enough to capitalise on eCommerce boom

Over half of fashion retailers weren’t agile enough to capitalise on eCommerce boom

New research from Hitachi Solutions  and K3 Technologies has found that many retailers didn’t have the technology foundation in place to capitalise on the eCommerce boom over the last year. In fact, over half (57%) of retailers reported that they weren’t agile enough.

Nutravita upscales eCommerce operations with fulfilment experts James and James

Nutravita upscales eCommerce operations with fulfilment experts James and James

Nutravita, a fast-growth eCommerce supplement company, has selected James and James Fulfilment to provide a fully outsourced eCommerce fulfilment service, as it diversifies and enhances its direct-to-consumer (D2C) shopping experience. This partnership also sees James and James provide Nutravita with access to its award-winning, cloud-based order management system, ControlPort.

Nutravita upscales e-commerce operations with fulfilment experts James and James

Nutravita upscales e-commerce operations with fulfilment experts James and James

Nutravita, a fast-growth e-commerce supplement company, has selected James and James Fulfilment to provide a fully outsourced e-commerce fulfilment service, as it diversifies and enhances its direct-to-consumer (D2C) shopping experience.

How consumers’ spending data will help to personalise the customer experience and drive consumers back in-store

How consumers’ spending data will help to personalise the customer experience and drive consumers back in-store

By Dr Sam Short, Chief Data Scientist at Upside Saving.

Pandemic difficulties aside, today’s retail environment is challenging. Whilst the shift to buying online has been an easy one for consumers, it has presented new and existing challenges for retailers, especially those with an omni-channel presence.

Cybercriminals turn to phishing and pretexting to scam online shoppers out of their payment details during high street closures

Cybercriminals turn to phishing and pretexting to scam online shoppers out of their payment details during high street closures

Cybercrimes targeting online shoppers are most likely to come from outside the retailer’s business, according to a new report from Verizon Business.

ReachFive selects Google Cloud for a strategic global partnership

ReachFive selects Google Cloud for a strategic global partnership

ReachFive, provider of SaaS-based Customer Identity & Access Management (CIAM) for retail, has selected Google Cloud for a strategic global partnership that further expands ReachFive’s ecosystem and underlines growing demand from retailers to scale their digital transformation with reliable and secure cloud solutions that allow consumers to access personalised offers anytime and from any touchpoint.

New study reveals 50% of UK shoppers have abandoned baskets due to poor digital experience

New study reveals 50% of UK shoppers have abandoned baskets due to poor digital experience

One third of the UK public have not completed an online purchase in the past year due to a bad experience with a website or app, according to new research from brand strategy agency, Curious, in partnership with YouGov.

Time to automate ID verification in an online world

Time to automate ID verification in an online world

By Barley Laing, the UK Managing Director at Melissa.

Online retail sales are booming thanks to the pandemic and shoppers increasingly recognising the convenience of buying online. This is backed up by figures from the ONS that reveal ecommerce sales grew 46 per cent in 2020, compared with 2019. The fastest growth since 2008.

Fake websites, delivery delays and foreign languages deterring UK-EU online purchases

Fake websites, delivery delays and foreign languages deterring UK-EU online purchases

Fear of buying from fraudulent websites (72%), damaged or delayed deliveries (72%) and issues with customs (68%) are putting UK consumers off from cross-border ecommerce purchases, new data suggests. 61% said shopping on a foreign language website was a significant put-off, while 49% said they wouldn’t buy a product online if the website wasn’t in English.

UK consumers willing to take action for greener future

UK consumers willing to take action for greener future

UK consumers are willing to compromise on online purchases and delivery demands, but only if it creates a more sustainable environment, according to new data.

Internet Retailing

Omni-Channel Retailing is the evolution of Multi-Channel Retailing, but is concentrated more on a seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, brick-and-mortar, television, radio, direct mail, catalog and so on. Retailers are meeting the new customer demands by deploying specialized supply chain strategy software. To use all channels simultaneously, retailers using an omni- channel approach will track customers across all channels, not just one or two.

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