Internet Retailing

Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser.  Alternative names are: e-web-store, e-shop, e-store, Internet shop, web-shop, web-store,  online store, online storefront and virtual store. Mobile commerce (or m-commerce) describes  purchasing from an online retailer's mobile optimized online site or app.

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Futureproofing logistics with flexible automation

Futureproofing logistics with flexible automation

In recent years, the rise of the term Industry 4.0 has brought automation into new areas of traditional production environments. However, warehousing and intralogistics has not been as upfront in its adoption of new automation technologies to enhance operations.

It's time to give DIY shoppers better in-store experiences – they deserve it

It's time to give DIY shoppers better in-store experiences – they deserve it

European home and DIY digital retailer ManoMano posted soaring 2020 sales recently, which is no biggie given that DIY has emerged as an undisputed winner in lockdown. What’s notable is the fact that the uptick has been driven by UK sales, which grew by 240% year on year to £105 million. It’s moot, though, because the UK DIY market has traditionally been driven by in-store sales.

UK health & beauty brands’ post-purchase CX in need of a digital makeover, research by parcelLab reveals

UK health & beauty brands’ post-purchase CX in need of a digital makeover, research by parcelLab reveals

While UK health & beauty retailers have vastly improved their e-commerce offerings during lockdown, their post-purchase customer experience (CX) lags behind that of other retail sectors, the latest data from parcelLab, the operations experience platform, revealed.

65% of retailers cite conversion optimisation as the #1 ecommerce challenge

65% of retailers cite conversion optimisation as the #1 ecommerce challenge

Mollie, the European payment service provider, has published research unveiling the state of payments in retail today as well as the challenges and opportunities in the retail market following a turbulent year.

How retailers can deliver a positive returns experience for customers

How retailers can deliver a positive returns experience for customers

By Peter Ballard, Co-Founder of Foolproof, a Zensar company and VP Head of Marketing (EMEA) at Zensar Technologies.

Returns are a major headache for retailers, exasperated by online sales where vetting product quality is harder.

The Impact of Augmented Reality Could be Even Bigger this Year

The Impact of Augmented Reality Could be Even Bigger this Year

Augmented reality (AR) is not a new trend in retail, as it has been in the developmental stages for many years now. However, the level of progress in AR-based retail technology seen in 2020 alone was more impressive than anything that had come before.

There’s no smooth sailing in retail – omnichannel investment is the key to weathering the storm

There’s no smooth sailing in retail – omnichannel investment is the key to weathering the storm

By Christophe Pecoraro, Managing Director of PFS Europe.

A series of challenges over the last year have brought with them a wealth of era-defining moments for retail. Within a brief and turbulent window of time, we have seen some of the biggest hallmarks of the changing retail landscape.

New study reveals slow loading websites cost retailers nearly £60 billion in lost sales each year

New study reveals slow loading websites cost retailers nearly £60 billion in lost sales each year

The COVID-19 pandemic has accelerated the shift towards digital and changed our online shopping behaviours, with more people now shopping online than ever before1. With this said, it is crucial that retailers keep up with consumers’ needs or risk being left behind.

Cardinal Capital Invests In Luzern eCommerce

Cardinal Capital Invests In Luzern eCommerce

Cardinal Capital Group (Cardinal) has made a significant investment in Luzern eCommerce Ltd. (Luzern), the platform and services provider to global brands. Working with the company’s existing management team, including founder and CEO Ken Doyle, Cardinal plans to support Luzern’s significant growth opportunities.

A lack of one-click convenience and quick-pay options at the check-out is costing retailers conversions

A lack of one-click convenience and quick-pay options at the check-out is costing retailers conversions

Poor checkout experiences, including a lack of one-click or quick payment options, risks losing retailers hard won online conversions, the latest data from parcelLab, the leading operations experience platform, revealed.

Internet Retailing

Omni-Channel Retailing is the evolution of Multi-Channel Retailing, but is concentrated more on a seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, brick-and-mortar, television, radio, direct mail, catalog and so on. Retailers are meeting the new customer demands by deploying specialized supply chain strategy software. To use all channels simultaneously, retailers using an omni- channel approach will track customers across all channels, not just one or two.

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