Internet Retailing

Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser.  Alternative names are: e-web-store, e-shop, e-store, Internet shop, web-shop, web-store,  online store, online storefront and virtual store. Mobile commerce (or m-commerce) describes  purchasing from an online retailer's mobile optimized online site or app.

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As high street shops close, retailers also fail to control online customer churn

As high street shops close, retailers also fail to control online customer churn

A recent survey of 500 retailers sponsored by Eggplant, the digital experience specialist, revealed the pressures facing online digital teams in advance of busy retail season.

How 5G will revolutionise retail payments

How 5G will revolutionise retail payments

Retail has increasingly become a mobile function to meet the needs of a constantly on-the-go consumer base, especially with the rise in popularity of mobile E- wallets. The introduction of 5G will only enhance innovations in retail technology and in turn, benefit the consumer.

Email and postal mail combination doubles abandoned basket reactivation – reveals latest study from Go Inspire Group

Email and postal mail combination doubles abandoned basket reactivation – reveals latest study from Go Inspire Group

Go Inspire Group have just launched a revealing new report providing evidence that the combination of email and postal mail can double reactivation of abandoned baskets compared to email reactivation activity alone.

Are Concept Stores Keeping Physical Stores Alive?

Are Concept Stores Keeping Physical Stores Alive?

It’s no secret that physical high street stores are struggling to survive. As online shopping continues to rise, the number of physical stores being closed down is also growing at an alarming rate. This has led to a lot of concern over how long physical stores can last in this new digital era.

New LDC data: what are the implications for online retail with UK shops sitting empty?

New LDC data: what are the implications for online retail with UK shops sitting empty?

New data from the Local Data Company that has shown Britain’s high streets, shopping centres and retail parks have the highest number of empty stores in five years. What does this mean for online retail? Can technology help? Michael Schirrmacher, Managing Director UK, Bloomreach, offers his thoughts…

Building an e-commerce platform from scratch

Building an e-commerce platform from scratch

By Ievgen Kustorovskyi, Head of Magento and specialist in eCommerce development, Ciklum.

Building a custom e-commerce platform may seem like a daunting task and building one from scratch is not an easy task. These days, it’s increasingly becoming the preferred choice of online retailers who wish to take total control of their customer experience.

Comfort eating? Online shoppers put their money where their mouth is

Comfort eating? Online shoppers put their money where their mouth is

Office of National Statistics (ONS) retail figures for August highlighted the pre-Brexit wobble in consumer confidence, says the home delivery expert ParcelHero, with sales volumes down -.2% compared to July, and department store sales continuing to tumble -1.3% on the previous month and -2.5% on August 2018.

What devices are consumers using for online shopping in 2019?

What devices are consumers using for online shopping in 2019?

Online shopping is slowly supplanting the high street and the supermarket as the most popular form of commerce worldwide, with 87% of retail perchance in the UK alone now made online.

Salesforce launches Consumer Goods Cloud

Salesforce launches Consumer Goods Cloud

Salesforce has introduced Consumer Goods Cloud, a new industry product that enables consumer goods companies to drive revenue growth and maximise ROI through improved retail execution capabilities.

Google research finds rising customer expectations of online retail

Google research finds rising customer expectations of online retail

Google and Kantar have unveiled research into customer experience across online retailers, analysing 33,500 online shoppers across 17 countries (2,000 UK consumers). The research demonstrates the need for retailers to innovate and improve experience at an ever-increasing rate, as it shows overall experience improving while satisfaction plateaus.

Omni-Channel Retailing is the evolution of Multi-Channel Retailing, but is concentrated more on a seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, brick-and-mortar, television, radio, direct mail, catalog and so on. Retailers are meeting the new customer demands by deploying specialized supply chain strategy software. To use all channels simultaneously, retailers using an omni- channel approach will track customers across all channels, not just one or two.

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