Internet Retailing

Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser.  Alternative names are: e-web-store, e-shop, e-store, Internet shop, web-shop, web-store,  online store, online storefront and virtual store. Mobile commerce (or m-commerce) describes  purchasing from an online retailer's mobile optimized online site or app.

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Post-purchase issues contribute to over half of retailers’ one-star Trustpilot reviews

Post-purchase issues contribute to over half of retailers’ one-star Trustpilot reviews

Problems with receiving and returning products are having a major impact on customer perceptions of UK retailers, according to a new report from post-purchase technology platform HelloDone. 

Sorted: robots will provide the answer to eCommerce fulfilment

Sorted: robots will provide the answer to eCommerce fulfilment

The end of 2020 marked a turning point for the online grocery market, with COVID-19 accelerating orders and some key acquisitions of robotics companies in the retail space. Since the beginning of the pandemic in March, consumer demand for shopping online has sky-rocketed, fuelled by lockdowns and accompanied by high expectations of fast and free delivery. 

Google Cloud Launches Product Discovery Solutions for Retail, Bolstering Personalized Online Shopping

Google Cloud Launches Product Discovery Solutions for Retail, Bolstering Personalized Online Shopping

Google Cloud has launched Product Discovery Solutions for Retail, a suite of solutions built to help retailers around the globe enhance their ecommerce capabilities and deliver highly personalised consumer experiences in the first phase of their shopping journeys.

Kusmi Tea brews up Cegid’s digital solutions to strengthen retail business

Kusmi Tea brews up Cegid’s digital solutions to strengthen retail business

Retail software vendor, Cegid, has announced that the French upmarket tea brand, Kusmi Tea, tripled online sales on its e-commerce site during lockdown and used the period to accelerate plans for introducing more omnichannel and digital services across Europe.

10 years of technology rolled into one: what will retail look like in 2021?

10 years of technology rolled into one: what will retail look like in 2021?

Boxing Day footfall fell by 57% in 2020. The footage of overnight queues that are normally a staple of end-of-year news reports were gone, replaced by shots of deserted high streets and sombre warnings of imminent lockdown. While it’s a bleak picture, it doesn’t necessarily paint a thousand words.

Dunelm and JRNI enable ‘Deliver to Car’ customer experience during pandemic

Dunelm and JRNI enable ‘Deliver to Car’ customer experience during pandemic

UK-based homewares retailer Dunelm has deployed curbside and Deliver to-Car functionality to its customer offering at its 170 superstores across England, Scotland and Wales.

Changing shopping habits due to lockdown love

Changing shopping habits due to lockdown love

Bargain-hunting Brits have been saving cash while spicing up their love lives – with discount codes for adult toys hitting record highs during lockdown.The number of randy shoppers logging on to discount site NetVoucherCodes.co.uk to save cash on adult products was up by almost two thirds in 2020 compared with the previous year, according to new data.

The 30 most shocking retail fails of 2020 – who will be next?

The 30 most shocking retail fails of 2020 – who will be next?

2021 has kicked off with non-essential stores closed once again and more big-name retailers struggling for survival. The home delivery expert ParcelHero reveals the 30 biggest names to fall into receivership in 2020 and warns that, unless stores get to grip with e-commerce, this could be just the tip of the iceberg.

How retailers can boost business in 2021 by building apps using low code tools

How retailers can boost business in 2021 by building apps using low code tools

By Malcolm Carroll, Director, BlueFinity.

The COVID-19 pandemic has impacted many sectors with retail especially having felt the repercussions of the lockdowns and Tier restrictions on their footfall and their profits.

Productsup appoints Lisette Huyskamp as Senior Vice President of Marketing

Productsup appoints Lisette Huyskamp as Senior Vice President of Marketing

Productsup, the ecommerce data integration company, has appointed Lisette Huyskamp as Senior Vice President of Marketing. Huyskamp will be responsible for leading all global marketing functions......

Internet Retailing

Omni-Channel Retailing is the evolution of Multi-Channel Retailing, but is concentrated more on a seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, brick-and-mortar, television, radio, direct mail, catalog and so on. Retailers are meeting the new customer demands by deploying specialized supply chain strategy software. To use all channels simultaneously, retailers using an omni- channel approach will track customers across all channels, not just one or two.

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