Internet Retailing

Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser.  Alternative names are: e-web-store, e-shop, e-store, Internet shop, web-shop, web-store,  online store, online storefront and virtual store. Mobile commerce (or m-commerce) describes  purchasing from an online retailer's mobile optimized online site or app.

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5 Steps to Planning Out and Launching an Ecommerce Site

5 Steps to Planning Out and Launching an Ecommerce Site

The ecommerce industry is growing rapidly. Ecommerce sales are expected to top $4 trillion by 2020. This is because more people prefer to shop online from the comfort of their homes instead of going to the store.

Rise of the unfaithful consumer: Total cost of shopper defections in the retail industry adds up to £147 billion

Rise of the unfaithful consumer: Total cost of shopper defections in the retail industry adds up to £147 billion

Rise of the unfaithful consumer: Total cost of shopper defections in the retail industry adds up to £147 billion

50% of consumers want blend of technology and human input in retail experience, says Aspect Software research

50% of consumers want blend of technology and human input in retail experience, says Aspect Software research

As technology becomes an ever more prevalent part of our everyday lives, there are signs that consumers are becoming increasingly accepting of its role in their shopping experience – such as through the presence of automated self-service computer screens in-store or chatbots through the online channel.

Retailers need to outsource digital application to help weather a tough retail climate and improve the bottom line

Retailers need to outsource digital application to help weather a tough retail climate and improve the bottom line

The Retail climate is proving increasingly challenging for bricks-and-mortar stores of all sizes, with many major brands and familiar high-street names announcing profit warnings, job cuts and even store closures.

Effective channel shift is less about the technology and more about the people it affects, says Aspect Software

Effective channel shift is less about the technology and more about the people it affects, says Aspect Software

For many a business, encouraging customers to embrace newer, online-based communication channels is a key aim in plans to cut costs and increase business efficiency.

The march of the up-and-coming retailers

The march of the up-and-coming retailers

InternetRetailing and Ingenico Group, the seamless payments solutions provider, have partnered to provide what they describes as unique insight into British retail – beyond the best-known high street names.

Touch, try and buy; retailers must create an omnichannel shopping experience to survive, BigCommerce study reveals

Touch, try and buy; retailers must create an omnichannel shopping experience to survive, BigCommerce study reveals

New research by BigCommerce, the ecommerce platform for fast-growing and established brands, reveals that convenience, price and speed of delivery are front of mind for UK shoppers whilst further illustrating the global impact of Amazon’s marketplace.

UK retailers must seize cross-border opportunity to succeed in a post-Brexit world, says Tryzens

UK retailers must seize cross-border opportunity to succeed in a post-Brexit world, says Tryzens

Although Brexit anxiety has led to a slowdown in consumer spending, eCommerce specialist Tryzens sees a bright future for British retailers, after a report released by Paypal has placed UK retailers at the top of the list of countries that foreign buyers purchase goods from online.

Half of global wholesalers feel threatened by manufacturers selling direct

Half of global wholesalers feel threatened by manufacturers selling direct

More than half of global wholesalers have witnessed manufacturers sell directly to end customers driving the disintermediation of the traditional supply chain model and increasing competitiveness between traditional partners, according to new research.

Consumers aren’t as opposed to bots as you might think

Consumers aren’t as opposed to bots as you might think

While bots are often cited as a reason for poor customer service, new research from Genesys finds many UK consumers do not rank them high on their list of frustrations.

Omni-Channel Retailing is the evolution of Multi-Channel Retailing, but is concentrated more on a seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, brick-and-mortar, television, radio, direct mail, catalog and so on. Retailers are meeting the new customer demands by deploying specialized supply chain strategy software. To use all channels simultaneously, retailers using an omni- channel approach will track customers across all channels, not just one or two.

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