With November reported to have the lowest shopper footfall since the 2008 recession and in store sales predicted to get worse in December, a new in-depth research study into how retailers are gearing up their online customer service this Christmas has found that nearly three quarters are investing in Artificial Intelligence in the call centre, driven by consumer demand and changing shopping habits - saving over 1 in 3 retailers £100,000 or more a year.
Internet Retailing
Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser. Alternative names are: e-web-store, e-shop, e-store, Internet shop, web-shop, web-store, online store, online storefront and virtual store. Mobile commerce (or m-commerce) describes purchasing from an online retailer's mobile optimized online site or app.
71% of retailers invest in AI to attract online shoppers this Christmas as in store sales drop to their lowest levels for a decade
Dec 18, 2018 Comments (0)
Trouva.com launches in Amsterdam, Madrid and Copenhagen as Niall Wass joins in newly created non-exec Director and Chair role
Dec 18, 2018 Comments (0)
Trouva.com launches in Amsterdam, Madrid and Copenhagen as Niall Wass joins in newly created non-exec Director and Chair role.
Achieving retail’s Holy Grail: A 360-degree customer view
Dec 11, 2018 Comments (0)
The UK retail sector is unforgiving. High street sales recently suffered their biggest drop in 20 years, while online sales growth was forecast to decline to single digits for the first time this year.
Fickle Fashion: Over 80% of consumers are buying clothes they never wear
Dec 05, 2018 Comments (0)
Fickle fashion is killing off sustainable clothing as eight in 10 (83%) consumers admit to buying items they never wear, according to data from the Fashion Retail Academy.
Pop-up book shop conquers online competition using AI
Dec 04, 2018 Comments (0)
RichRelevance been appointed by Qwerkity, part of The Book People Group, to provide personalised product recommendations through its Xen AI platform.
Seasonal sales at risk as UK’s biggest retailers neglect website load speeds for second year running
Dec 04, 2018 Comments (0)
The UK’s top retailers are risking seasonal sales through failure to improve their website load speeds over the past 12 months, according to a new index report.
Matalan chooses ContentSquare to enable omnichannel strategy
Nov 27, 2018 Comments (0)
Matalan has chosen ContentSquare's user experience (UX) analytics solution to enhance its online performance and help the digital teams, including insight, marketing, UX, trading and content teams, create a seamless omnichannel experience.
Geodis appoints a global head of e-commerce
Nov 27, 2018 Comments (0)
Geodis has created a global position for e-commerce with the appointment of Ashwani Nath as Vice-President & Global Head of e-channel solutions. Reporting to Philippe de Carné, Group CCO, Ashwani Nath will be responsible for building and promoting end-to-end e-commerce omni-channel solutions, gathering all existing physical & digital expertise in the company.
Only 36% of top UK retailers fully secure online store
Nov 27, 2018 Comments (0)
The shopping season is upon us and, like every year, many of us choose to buy online instead of trawling through the shops. But do UK retailers ensure shoppers can trust their websites?
UKFast Network sees 30% Black Friday spike
Nov 27, 2018 Comments (0)
Traffic to the UKFast network, which hosts thousands of eCommerce websites and booking platforms, has seen a massive 30% increase in web traffic this Black Friday, compared to Black Friday last year.
Omni-Channel Retailing is the evolution of Multi-Channel Retailing, but is concentrated more on a seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, brick-and-mortar, television, radio, direct mail, catalog and so on. Retailers are meeting the new customer demands by deploying specialized supply chain strategy software. To use all channels simultaneously, retailers using an omni- channel approach will track customers across all channels, not just one or two.
