By Annabella Yang, VP Digital Retail, Mobiquity.
COVID-19 has accelerated the shift to online retail. With social distancing guidelines and lockdown keeping customers at home, ecommerce has become the main sales channel for retailers during the pandemic.
Internet Retailing
Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser. Alternative names are: e-web-store, e-shop, e-store, Internet shop, web-shop, web-store, online store, online storefront and virtual store. Mobile commerce (or m-commerce) describes purchasing from an online retailer's mobile optimized online site or app.
How retailers can survive COVID-19 by optimising their omnichannel strategies
Jun 01, 2021 Comments (0)
How and why are payment options important for an eCommerce store?
May 26, 2021 Comments (0)
By Ed Smith, freelance journalist
The UK leads the world in online shopping with over a third of consumers buying online multiple times a week. The past 18 months has seen a sharp increase in consumers propensity to shop via eCommerce.
Global retailer unlocks the power of its data, with automated lineage visualisation
May 25, 2021 Comments (0)
When a global retailer spent several billion dollars to take over an e-commerce start up in 2016, the financial media was quick to raise their eyebrows. Since completing the deal, the retailer’s e-commerce sales have soared, climbing 63% in its most recent quarter.
Cegid to help retailers adhere to local laws after opening retail cloud point of delivery in China
May 24, 2021 Comments (0)
European software vendor Cegid has now opened a new cloud point of delivery (POD) in Shanghai to help retailers with stores locally to adhere to strict data privacy laws introduced across mainland China.
Beyond the buy button: What Trustpilot tells us about the post purchase opportunity for e-commerce
May 18, 2021 Comments (0)
The pandemic hasn’t halted our desire to shop. It’s accelerated the amount of it we do online. There’s great satisfaction in having your favourite brands at the click of a button and avoiding busy shop floors. But the customer experience online still has a long way to go - particularly when it comes to the dreaded 'last mile'.
New research finds almost three quarters of customers will stop recommending a retailer following a poor delivery experience
May 18, 2021 Comments (0)
Poor delivery experiences will significantly impact on whether a recipient recommends a retailer, with almost three quarters (72.5%) of customers who shop online saying they are likely or very likely to stop recommending a retailer following a poor delivery experience. This is according to a new survey by delivery software company Circuit.
Nearly 1 in 4 online shoppers admit using guest accounts over data privacy fears
May 17, 2021 Comments (0)
Nearly one in four (22%) shoppers regularly use guest accounts to purchase online goods to avoid handing over personal data, according to a new report from Empathy.co, the global commerce search and discovery platform.
Vertex acquires Taxamo to expand global commerce and compliance solutions
May 17, 2021 Comments (0)
Vertex, Inc. (‘Vertex’), the global provider of tax technology solutions, has acquired Taxamo, a provider of cloud-based tax and payment automation solutions for global e-commerce and marketplaces.
BRCGS works with online retailer to demonstrate best practice
May 11, 2021 Comments (0)
The newly upgraded BRCGS Global Standard for Storage and Distribution will be adopted by HelloFresh, the meal kit company. The new version of the Standard, which was launched in November 2020, has been expanded to include e-commerce operations, will ensure the quality and safety of Hello Fresh products during their storage and distribution throughout the supply chain.
Returnado powers ASKET’s new Revival Program to help extend the life cycle of unwanted garments long after the returns period
May 10, 2021 Comments (0)
Swedish start-up Returnado has launched the Returnado Rescue platform, which will power ASKET’s new Revival Program, also newly launched.
Internet Retailing
Omni-Channel Retailing is the evolution of Multi-Channel Retailing, but is concentrated more on a seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, brick-and-mortar, television, radio, direct mail, catalog and so on. Retailers are meeting the new customer demands by deploying specialized supply chain strategy software. To use all channels simultaneously, retailers using an omni- channel approach will track customers across all channels, not just one or two.
