The COVID-19 induced lockdown resulted in an unprecedented rise in e-commerce transactions across India. In line with this, e-pharma sector also witnessed growth despite regulatory challenges. Against this backdrop, e-pharma space is all set to revolutionise drug market access in the country, says GlobalData, a leading data and analytics company.
Internet Retailing, Omnichannel Retailing
Internet retailing, also known as e-tailing, is the sale of goods and services through the internet. It can include business-to-business (B2B) and business-to-consumer (B2C) sales of products and services. Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser. Internet retailers can be purely digital, meaning there is no physical store for a customer to enter. However, an e-retail business can also be a brick-and-mortar shop with an online presence. Omnichannel retailing is a retail strategy that integrates multiple channels, such as brick-and-mortar stores, online stores, and mobile apps, to create a seamless shopping experience for customers.
E-pharma set to revolutionise drug market access in India as COVID-19 drives e-commerce growth, says GlobalData
Sep 09, 2020
New e-commerce solution takes back control from third-party delivery companies
Sep 07, 2020
Cheerfy, the CRM, loyalty and e-commerce solution dedicated to the hospitality industry, has launched a new product called Cheerfy Shop, to help operators turn their website into an e-commerce site, as well as providing much needed at-table order and payment technology.
Subscription services and automatic deliveries boost sales, says Kooomo
Sep 01, 2020
Subscription services and automatic deliveries are not new to the eCommerce space, but are set to continue growing, meaning any retailer with relevant products not implementing this into their customer experience are falling behind the competition.
Marketplacer and Tryzens form partnership
Sep 01, 2020
Online marketplace platform, Marketplacer, and international digital commerce consultancy, Tryzens, have partnered to enable online retailers to drive sales, gain rapid access to sellers, and manage products via a simplified dropship system.
Post-pandemic, consumers’ shopping habits will be changed forever
Sep 01, 2020
By Daniel Allin, Chief Commercial Officer, Diamond Logistics.
The strange sight of shoppers resembling medical professionals as they go about town in face masks is just the latest in a series of changes to our way of life that will have significant and lasting effects.
Metapack and Manhattan Associates team up to provide retailers with frictionless access to a complete suite of supply chain and delivery solutions
Sep 01, 2020
Metapack, the eCommerce delivery technology provider, has launched its direct External Parcel Integration (EPI) with Manhattan Associates, the supply chain and omnichannel commerce technology provider.
Lockdown spike in DIY activity: The logistics sector responds
Aug 25, 2020
The UK’s Office of National Statistics (ONS) figures show that in April this year, 30% of retail sales in the UK were conducted online.
This figure compares with just 18% in the same month last year and 21% at the Black Friday/Christmas peak in 2019. By the end of April online sales across Europe, within the home and leisure sector, in which Dachser DIY-Logistics covers, were at a level more than double than experienced at the start of last year.
Decoding API: Simply explained and why they are vital for eCommerce
Aug 25, 2020
Functioning APIs in eCommerce are crucial, if you’re working in eCommerce, you’ll be familiar with the term, it’s likely that you may not have a full comprehension of its meaning if you’re not a developer. This is according to global eCommerce platform, Kooomo, which outlines the purpose and vitality of APIs.
TrueCommerce EDI gives Vandemoortele the tools it ‘kneads’ for the future
Aug 25, 2020
Vandemoortele may be new to the US, but the company’s history goes all the way back to 1899 in Izegem, Belgium. Originally a baking oil refinery, Vandemoortele expanded into dough and pastry products in the 1960s, and in 1978, began making frozen bakery products. Already selling across Europe, Vandemoortele entered the US market in 2017.
Yamato turns to Doddle to create new nationwide PUDO network
Aug 25, 2020
Japan-based carrier – Yamato Holdings Co., Ltd. (‘Yamato’) – has partnered with UK-based international ecommerce solutions provider, Doddle, to create a proprietary nationwide PUDO network, underpinned by Doddle’s software platform.
Internet Retailing
Internet retailing, also known as e-tailing or online retailing, is the sale of goods and services over the internet. It is a type of electronic commerce (e-commerce) that allows consumers to purchase products and services directly from retailers without having to visit a physical store.
Internet retailers can sell a wide variety of products, including clothing, electronics, books, home goods, and more. They can also offer a variety of services, such as online payments, shipping, and returns.
There are many different types of internet retailers, including:
- Pure-play retailers: These retailers only sell products online. They do not have any physical stores.
- Multichannel retailers: These retailers sell products both online and in physical stores.
- Marketplaces: These retailers provide a platform for other retailers to sell their products.
Internet retailing has become increasingly popular in recent years. In 2022, global e-commerce sales were estimated to be $4.9 trillion. This number is expected to continue to grow in the coming years.
There are many reasons for the growth of internet retailing. Some of the reasons include:
- The convenience of shopping online.
- The wider selection of products available online.
- The lower prices that can often be found online.
- The ability to shop from anywhere in the world.
Internet retailing has a number of advantages for both consumers and retailers. For consumers, it offers the convenience of shopping from home, the ability to compare prices from different retailers, and the opportunity to find products that are not available in physical stores. For retailers, it offers the opportunity to reach a wider audience, reduce costs, and improve customer service.
However, there are also some challenges associated with internet retailing. Some of the challenges include:
- The need to protect customer data.
- The need to ensure that products are delivered on time and in good condition.
- The need to provide effective customer service.
Omnichannel retailing
Omni-Channel Retailing is the evolution of Multi-Channel Retailing, but is concentrated more on a seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, brick-and-mortar, television, radio, direct mail, catalog and so on. Retailers are meeting the new customer demands by deploying specialized supply chain strategy software. To use all channels simultaneously, retailers using an omni- channel approach will track customers across all channels, not just one or two.
Omnichannel retailing is a retail strategy that integrates multiple channels, such as brick-and-mortar stores, online stores, and mobile apps, to create a seamless shopping experience for customers. This means that customers can start their shopping journey on one channel and seamlessly transition to another channel without having to start over.
For example, a customer might start by browsing for products on a retailer's website, then use the retailer's mobile app to compare prices, and finally visit a brick-and-mortar store to make a purchase. The retailer would track the customer's journey across all channels and make sure that the customer's information is consistent across all channels.
Omnichannel retailing is becoming increasingly important as more and more customers are using multiple channels to shop. A study by Salesforce found that 73% of customers use multiple channels during their shopping journey.
There are many benefits to omnichannel retailing, including:
- Increased customer satisfaction: Customers appreciate being able to shop however they want, and they are more likely to be satisfied with their shopping experience if they can seamlessly transition between channels.
- Increased sales: Omnichannel retailers are able to reach more customers and sell more products by offering their products and services across multiple channels.
- Improved customer loyalty: Omnichannel retailers are able to build stronger relationships with their customers by providing them with a more personalized and convenient shopping experience.
