Internet Retailing

Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser.  Alternative names are: e-web-store, e-shop, e-store, Internet shop, web-shop, web-store,  online store, online storefront and virtual store. Mobile commerce (or m-commerce) describes  purchasing from an online retailer's mobile optimized online site or app.

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New study about online retailing finds Chat & self service are top for good customer experiences

New study about online retailing finds Chat & self service are top for good customer experiences

The study to investigate online shoppers attitudes towards the technology used for customer care, found that consumers are ditching traditional methods of communication with contact centre agents, such as phone and email in favour of self-service and Chat.

Mobile commerce the future of retail

Mobile commerce  the future of retail

With advances in mobile technology, bringing the experience to the consumer now means bringing it to their handset.

European e-tailers go global but fail to act local

European e-tailers go global but fail to act local

Opening an online store is a fast, low risk way to enter new countries without investing in physical stores. But as more retailers expand internationally online, research shows many e-shops fail to cater for local shopping habits.

Innovation holds the key to capturing ever more picky online shoppers

As consumer confidence returns, retailers in the UK are increasing their investment and focus in e-commerce services to attract the growing amount of customers who choose to shop online.

Empathica launches social media tool GoRecommend

Empathica has launched GoRecommend, which automatically drives retail location traffic by turning excellent customer experiences into a powerful marketing tool through social media.

Online retail software provider celebrates major contract

Online retail software provider celebrates major contract

A Yorkshire e-procurement software developer has clinched a contract with a nationwide stationery buying group.

New season, new team, new stadium

New season, new team, new stadium

Lick Group chosen to look after Leeds United online fulfilment.

Imperva says UK firms need to tighten up on Web app security

News that more than a quarter of all Web applications have a high risk of security vulnerabilities comes as no surprise says Imperva.

One in Eight Brits Falling Victim to Online ID Fraud

One in Eight Brits Falling Victim to Online ID Fraud

VeriSign Fraud Index reveals online criminals in the UK stole 2.61* billion in the last year

Online stores the route to retail success

With many High Street retailers continuing to struggle in 2009 as the economy shows little sign of an immediate recovery, Russell Dorset, Sales and Marketing Director at Maginus, argues that retailers investing their efforts in online retailing are likely to prosper. However, they must not only invest in the online store environment but also the customer service experience to ensure they keep coming back for more.

Omni-Channel Retailing is the evolution of Multi-Channel Retailing, but is concentrated more on a seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, brick-and-mortar, television, radio, direct mail, catalog and so on. Retailers are meeting the new customer demands by deploying specialized supply chain strategy software. To use all channels simultaneously, retailers using an omni- channel approach will track customers across all channels, not just one or two.

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