The study to investigate online shoppers attitudes towards the technology used for customer care, found that consumers are ditching traditional methods of communication with contact centre agents, such as phone and email in favour of self-service and Chat.
Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser. Alternative names are: e-web-store, e-shop, e-store, Internet shop, web-shop, web-store, online store, online storefront and virtual store. Mobile commerce (or m-commerce) describes purchasing from an online retailer's mobile optimized online site or app.
Oct 27, 2009 Comments (0)
Oct 19, 2009 Comments (0)
With advances in mobile technology, bringing the experience to the consumer now means bringing it to their handset.
Oct 18, 2009 Comments (0)
Opening an online store is a fast, low risk way to enter new countries without investing in physical stores. But as more retailers expand internationally online, research shows many e-shops fail to cater for local shopping habits.
Oct 18, 2009 Comments (0)
As consumer confidence returns, retailers in the UK are increasing their investment and focus in e-commerce services to attract the growing amount of customers who choose to shop online.
Oct 13, 2009 Comments (0)
Empathica has launched GoRecommend, which automatically drives retail location traffic by turning excellent customer experiences into a powerful marketing tool through social media.
Sep 28, 2009 Comments (0)
A Yorkshire e-procurement software developer has clinched a contract with a nationwide stationery buying group.
Sep 20, 2009 Comments (0)
Lick Group chosen to look after Leeds United online fulfilment.
Sep 16, 2009 Comments (0)
News that more than a quarter of all Web applications have a high risk of security vulnerabilities comes as no surprise says Imperva.
Sep 15, 2009 Comments (0)
VeriSign Fraud Index reveals online criminals in the UK stole 2.61* billion in the last year
Aug 13, 2009 Comments (0)
With many High Street retailers continuing to struggle in 2009 as the economy shows little sign of an immediate recovery, Russell Dorset, Sales and Marketing Director at Maginus, argues that retailers investing their efforts in online retailing are likely to prosper. However, they must not only invest in the online store environment but also the customer service experience to ensure they keep coming back for more.
Omni-Channel Retailing is the evolution of Multi-Channel Retailing, but is concentrated more on a seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, brick-and-mortar, television, radio, direct mail, catalog and so on. Retailers are meeting the new customer demands by deploying specialized supply chain strategy software. To use all channels simultaneously, retailers using an omni- channel approach will track customers across all channels, not just one or two.