A new study looking at delivery preferences when ordering online has confirmed that consumers want retailers to provide faster and more convenient delivery options.
Articles
RSSLaying the groundwork for effective delivery and returns management
Apr 10, 2024
By Johan Hellman, VP Product and Carrier, nShift.
For multichannel and ecommerce retailers and their logistics partners, the first months of the year are when crucial groundwork is done to learn the lessons from last year’s peak season. However, although total retail sales were up at the end of 2023, the increase was significantly down on the previous year.
One in four shoppers avoid buying from international retailers due to returns concerns, new ESW and Asendia research reveals
Apr 10, 2024
Asendia, the e-commerce and mail solutions provider, and ESW, the direct-to-consumer (DTC) e-commerce company, have shared the latest insights from their report, Shipping and Returns: Leveraging Logistics to Unlock Global Loyalty.
Smart vending – Still a smart idea
Apr 09, 2024
By Anthony Lamoureux, CEO of Velocity Smart Technology.
In 2023, the worldwide smart vending market underwent significant growth reaching a valuation of USD 2.1 billion (£1.6 billion).
Digital River unveils eCompass, a new solution to drive strategic growth and international expansion
Apr 02, 2024
Digital River, a global e-commerce enabler directly connecting brands and buyers, today announced eCompass, a new solution that will help brands identify and evaluate global expansion opportunities while optimising performance in existing markets.
Ranked: The most online shopping obsessed cities in the UK
Apr 02, 2024
With over 80% of the UK’s population making online purchases in 2023, it’s safe to say online shopping has become an integral part of our modern consumer culture. Across the United Kingdom, cities are embracing e-commerce in unique ways - but who loves online shopping the most?
New research – Mobile is key for in-store fashion shoppers
Mar 19, 2024
New research reveals that fashion and sportswear shoppers no longer identify as an online or in-store customer, 72% prefer to shop both.
AI-equipped robots help logistics industry to fight labour shortages
Mar 18, 2024
The global logistics industry serves as a backbone of international trade - representing about 10 percent of the world´s GDP.
B2B web stores are driving buyers away, according to new survey
Mar 11, 2024
B2B buyers want to keep shopping online, but B2B ecommerce capabilities are not keeping up with the complex needs of B2B buyers. A recent Sapio Research survey of 1,000 B2B buyers commissioned by Sana Commerce found a surprisingly high rate of errors for B2B online orders, and B2B buyers getting frustrated by inaccurate, impersonal user experiences on B2B web stores.
Retail Outsourcing Philippines: Harnessing Cutting-Edge Tech to Elevate CX, Boost Efficiencies, and Slash Costs
Mar 07, 2024
By Megan Jones, freelance writer.
In the dynamic realm of retail outsourcing to the Philippines, achieving a balance between delivering superior customer experiences (CX), enhancing operational efficiencies, and managing costs effectively is the holy grail for retailers.
