By Stephen Amstutz, Head of Strategy and Innovation, Xalient.
Today most organisations are thinking about or deploying AI and, in effect, trying it out. This is supported by Gartner, which states that approximately 80% of enterprises will have used generative artificial intelligence (GenAI) application programming interfaces (APIs) or models by 2026.
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In a groundbreaking shift, new research reveals that physical interactions throughout the customer journey contribute significantly to UK ecommerce sales. Metapack, ShipEngine, and Retail Economics found that a staggering £52 billion – nearly half – of UK online non-food sales in 2023 interacted with physical touchpoints.
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TikTok Shop has emerged as a formidable player in the world of social commerce, challenging established platforms such as Facebook, Instagram, and YouTube.
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Retailers and brands who leave post-purchase updates to third-party fulfillment or courier companies could be missing out on valuable customer engagement opportunities, according to the latest research from Scurri, the next-generation delivery management platform.
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In recent years, more and more retailers are using real-time video analytics and facial recognition to improve security, customer experience, service level, and traffic analysis. According to Corsight AI, which provides Facial Intelligence technology to leading retail chains and malls around the world, these are some of the common uses:
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