Retail Supply Chain Management

Fully- autonomous, retail service robots are heading to the UK for the first time and are set to increase in-store efficiency, reduce operational costs and improve customer satisfaction in supermarkets across the country.

PerceptIn, the full-stack visual intelligence company focused on robotics, has introduced the PerceptIn Intelligent Viewer Tracking Module (PIVTM), an Internet-of-Things (IoT) intelligence module for generating in-store customer data for mobile vendors and retailers.

World of Books, the UK’s largest used book retailer, is using Paragon’s routing software to support its rapidly expanding business, while minimising the operational impact it has on the environment.

A new Right Management study, Brexit: Age of Uncertainty, reveals the UK workforce’s anxieties as Brexit negotiations unfold. The study, examining the perspectives of employees across the UK in the run up to Brexit*, found just 11% say their organisation has clearly communicated its Brexit plans to employees.

Upland Software, Inc., the cloud-based Enterprise Work Management software, has announced Pets at Home has deployed the Upland Rant & Rave Sentiment Engine and Customer First platform to increase efficiency of the contact centre and improve the overall customer experience.

Global strategic retail design agency Play, has been recognised for cutting edge innovation by reaching the final stages in the ‘Retail’ category at the 2019 InAVation Awards.

UK retail continues to endure turbulent times. Last year witnessed a litany of store closures on the high street. Traditional retailers have been criticised for not adapting to change, failing to meet customer expectations and not moving quickly enough with digital developments. Online channels are perceived as more convenient and competitive and are favoured by a growing population of shoppers.

Manhattan Associates Inc. has announced that Dutch online retailer Wehkamp has selected Manhattan’s Warehouse Management System (WMS) to manage its new distribution centre (DC) in Zwolle, Netherlands.

Ziften has announced the rapid adoption of its EPP+ platform. Ziften is the first cyber-security platform that provides one agent for all endpoints – laptops, desktops, servers and cloud – preventing a full-range of cyber-attacks by addressing all 3 phases of the endpoint security continuum – attack protection; threat analysis, response and remediation; and proactive endpoint posture hardening and hygiene.

Andy Martin, Morphean's Retail Segment Leader, discusses how VSaaS isn't just keeping staff and customers safe; it also provides the intelligenc that can enhance the instore experience.