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Google research finds rising customer expectations of online retail

Google research finds rising customer expectations of online retail

Google and Kantar have unveiled research into customer experience across online retailers, analysing 33,500 online shoppers across 17 countries (2,000 UK consumers). The research demonstrates the need for retailers to innovate and improve experience at an ever-increasing rate, as it shows overall experience improving while satisfaction plateaus.

72% of business data breaches came via unsecured wireless devices

72% of business data breaches came via unsecured wireless devices

UK businesses need to be more aware of the security vulnerabilities their wireless devices present, new research has revealed.

Enhancing the shopping experience requires retailers to adopt a personalisation strategy, according to Cohaesus

Enhancing the shopping experience requires retailers to adopt a personalisation strategy, according to Cohaesus

This comes after Cohaesus’ report into personalisation found that 72 per cent of consumers will only engage with retailers through personalised communication.

Armor’s Black Market report reveals latest hacker price list and shows cybercrime-as-a-service is thriving

Armor’s Black Market report reveals latest hacker price list and shows cybercrime-as-a-service is thriving

Cloud security-as-a-service provider Armor has released its annual Black Market report which shows that cybercrime-as-a-service is thriving, with cybercriminals staying ahead of the game by offering a raft of new goods and services – and even aftersales support.

More than half of businesses identify easy access to their documentation as a priority, Kyocera finds

More than half of businesses identify easy access to their documentation as a priority, Kyocera finds

In a world where documentation and data dominate, 52% of organisations prioritise easy access to their information as a key objective. This insight was taken from How Lack of Document Storage Space Impacts Enterprises, the latest whitepaper from Kyocera Document Solutions Europe, one of the world’s leading document solutions companies.

Early adopters lead in ownership of VR headsets, smartwatches and smart speakers​

Early adopters lead in ownership of VR headsets, smartwatches and smart speakers​

Early adopters in various economies are dominating demand for leading-edge electronics devices, with these elite consumers owning 61 percent of all virtual reality (VR) headsets, 49 percent of all smartwatches and 43 percent of all smart speakers, according to a multinational survey conducted by IHS Markit.

No-deal Brexit could end UK 14-day returns and will slash EU shoppers’ rights, warns ParcelHero

No-deal Brexit could end UK 14-day returns and will slash EU shoppers’ rights, warns ParcelHero

A no-deal Brexit puts a question mark over online shoppers’ 14 day ‘cooling off’ period, and will immediately end protection for EU shoppers buying British goods. UK online traders face falling sales at home and abroad, warns international parcels expert.

How can retailers leapfrog the competition using low-code?

How can retailers leapfrog the competition using low-code?

By Nick Pike, VP UK and Ireland, OutSystems.

Every month we hear yet another negative retail story and without a doubt this is an industry going through huge transformation. With changing consumer shopping habits there is enormous pressure on retailers – both online and offline – as they look at shifting their business models and digitising their business.

More than a third of retailers unprepared for the future

More than a third of retailers unprepared for the future

New research has found that a worrying number of retailers are not actively preparing for the future, with 35% admitting to having no business transformation strategy in place for the rise of digital technology and changing consumer habits.

Reversing the 'sizeable' problem of fashion returns

Reversing the 'sizeable' problem of fashion returns

Reviews and social proof could prove key in reversing the issue of fashion returns the latest research from Yotpo, the eCommerce marketing platform, reveals.

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