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Consumers aren’t as opposed to bots as you might think

Consumers aren’t as opposed to bots as you might think

While bots are often cited as a reason for poor customer service, new research from Genesys finds many UK consumers do not rank them high on their list of frustrations.

SAP launches partner innovation programme to deliver microvertical capabilities with SAP S/4HANA Cloud

SAP launches partner innovation programme to deliver microvertical capabilities with SAP S/4HANA Cloud

SAP SE has launched an innovation programme for partners to build and go to market with new applications that augment the rich functionality of SAP S/4HANA Cloud. The partner innovation programme is designed for customers in microverticals within priority industries, such as professional services and manufacturing.

The seamless omnichannel journey: convenience at the heart of shoppers’ research

The seamless omnichannel journey: convenience at the heart of shoppers’ research

Convenience in product research is a key consideration in omnichannel conversions, a report from KPS, a transformation agency, reveals.

UK Research reveals consumers will boycott brands that fail to personalize, but are comfortable with AI in exchange for a better experience

UK Research reveals consumers will boycott brands that fail to personalize, but are comfortable with AI in exchange for a better experience

Poorly-targeted and unrelated marketing materials are driving customers away from their favourite brands, according to new research by AI marketing experts Emarsys.

Edesix teams up with Waitrose to secure new in-home delivery service

Edesix teams up with Waitrose to secure new in-home delivery service

Waitrose & Partners have teamed up with Body Worn Camera experts Edesix to trial its new in-home delivery service which will allow drivers to enter a customer's home while they are out and put their groceries away.

Black Friday 2018: Consumers are eager, more digital, and willing to spend – Periscope By McKinsey

Black Friday 2018: Consumers are eager, more digital, and willing to spend – Periscope By McKinsey

Periscope By McKinsey, which offers a suite of Marketing & Sales Analytics Solutions to help companies achieve sustainable revenue growth, has announced the findings of research on consumer sentiment towards Black Friday 2018.

‘Six years to save the Great British high street’

‘Six years to save the Great British high street’

Retailers failing to engage in digital transformation won’t be operating by 2024, according to 90% of senior decision makers within the retail industry. A quarter believe that retailers steadfastly clinging to more traditional ways of doing business won’t exist three years from now.

Retailers need to outsource digital application to help weather a tough retail climate and improve the bottom line

Retailers need to outsource digital application to help weather a tough retail climate and improve the bottom line

By Wayne Munday, Non-Executive Director, Rokk Media.

The Retail climate is proving increasingly challenging for bricks-and-mortar stores of all sizes, with many major brands and familiar high-street names announcing profit warnings, job cuts and even store closures.

69% of consumers believe technology will help build stronger relationships with retailers, says research

69% of consumers believe technology will help build stronger relationships with retailers, says research

As the general population becomes more and more accustomed to technology pervading every aspect of their daily lives, new research by retail technology expert Conversityhas revealed that almost seven in ten (69 per cent) of consumers – rising to 86 per cent amongst the millennial generation – believe that technology will be a powerful tool in helping retailers build stronger relationships with their customers.

Retailers must plan for big November and Christmas Day sales

Retailers must plan for big November and Christmas Day sales

Online retail sales in November will outstrip December this year, while Christmas Day will grow as an important shopping day in its own right, according to James and James Fulfilment (based in Ohio).

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