Fenwick signs five-year EPOS maintenance deal with Vista Retail Support

This article is brought to you by Retail Technology Review: Fenwick signs five-year EPOS maintenance deal with Vista Retail Support.

Fenwick, the UK department store chain, has renewed its EPOS service and maintenance agreement with Vista Retail Support, a leading independent EPOS maintenance services company.

Vista will continue to support the retailer over the next five years across 10 sites, providing service on 834 lanes of in-store EPOS across its 640 newly installed and 194 upgraded units.

Miles Humble, Director of IT at Fenwick, said, Our EPOS system is a crucial part of our business and it is essential that the system runs efficiently at all times. We chose to renew our contract with Vista due to the consistent level of service we have received over the last five years. The company has a great understanding of the retail market.

He continued, Vista has invested heavily in technology to further support and improve our service delivery. We have already seen the flexible and accommodating attitude towards the support of our till estate and we look forward to working with them in the future.

Mark Townsend, Senior Business Development Manager at Vista, said, We are delighted that Fenwick has chosen Vista to renew its EPOS maintenance and service. Fenwick understands the importance of minimising in-store equipment downtime within the business and we are able to deliver the quality of service that the retailer and its customers expect.

 
About Vista Retail Support
Vista Retail Support is a leading, independent EPoS maintenance services company supporting customers in the UK, Europe, America and expanding across the Globe. At its core Vista offers a range of EPOS and support services including cabling and installation, hardware maintenance, and contact centre management which provides cover for its clients 365 days a year, 7 days a week. Clients include, Midlands Co-op, Lloyds pharmacy, Londis, Dunelm and Spar.