Retail Information Technology news dedicated to in-store and supply chain IT hardware & software solutions

More than three-quarters of UK shoppers (79 per cent) use peer review sources such as Amazon reviews and Trustpilot at least once before making a purchase decision, underlining the continued importance of word of mouth and the opinion of others for most consumers.

The Simoldes Group produce car door panels for several major international automotive brands. In order to efficiently respond to the demanding requirements of the sector for increased personalisation, they selected ZetesMedea using pick to light (PTL) technology to optimise their just-in-time (JIT) assembly line operations.

The QR Code was invented for Toyota by DENSO in 1994 by Masahiro Hara. In 2014, it won the European Inventor Award. 25 years later, the question arises as to whether the QR Code requires a security update. DENSO WAVE EUROPE meets these requirements with the Secure QR Code (SQRC®).

Datalogic introduces the AV500™ imager, an innovative 2D image-based barcode reader developed for sorting applications. The new imager solves high speed applications in retail e-Commerce, postal/parcel sortation and airport baggage handling, covering all conveyor sizes, as well as static reading applications.

Indigo Software has expanded its supply chain consulting capabilities with the appointment of Fay Shuttleworth as a Supply Chain Consultant.

Barcoding, Inc. has named Fleet Farm the 2019 recipient of the Innovator of the Year award.

StarTech.com has announced the introduction of a new family of premium monitor mounts that provide space-saving, display mounting solutions. These new monitor mounts incorporate an innovative quick slide-and-click feature that saves time in the assembly process. Ideal for customer-facing environments where appearance matters, these mounts offer superior construction and a premium finish without the premium price tag.

By Karen Waters, Product Director at Engage Hub.

Providing the ultimate customer experience is a key element of any organisation’s strategy to compete with online rivals, retain market share and achieve a recurring profit year on year. Brands that deliver the best customer experience achieve 54 percent higher revenue growth, according to a KPMG Global Customer Experience Excellence (CEE) report.

UK online conversion rates rose by 44% on the daily average on Black Friday – up 3% year-on-year - according to data from iAdvize, the conversational commerce provider, while Cyber Monday conversions increased 27% compared to an average Monday.

By Sarah Robinson, Retail Skills Tutor, Qube Learning

Originating in the United States as a post-Thanksgiving start to Christmas shopping, Black Friday has been a shopping trend in the UK for less than a decade. However, the seasonal discount day gained popularity quickly and has not only become a solid fixture in the retail calendar but has grown into a week-long show of retail sales and discounts – both online and in-store.

New research from global financial technology provider FIS has found that UK consumers remain wary of anti-fraud technologies like biometrics, while at the same time are growing increasingly worried about having their personal information hacked.