Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

 

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

RSS

Getting ready for GDPR – lessons from the front line of preparation

Getting ready for GDPR – lessons from the front line of preparation

By Frank Krieger, Vice-President, Governance, Risk and Compliance, iland.

It isn't often that compliance specialists get to be the heroes of the story, but in the last four years as we've been preparing for the implementation of the GDPR, we've found ourselves more frequently in the spotlight.

Royal Wedding rings a positive impact on the High Street on Sunday

Royal Wedding rings a positive impact on the High Street on Sunday

The Harry and Meghan effect boosts post-wedding footfall on the High Street, but is less marked than the impact of Prince William and Kate Middleton's wedding on shopper traffic

Demand for online car buying exists but current experience not good enough, new report shows

Demand for online car buying exists but current experience not good enough, new report shows

Nearly eight out of 10 (79%) people say they would buy a new or used car entirely online – but more than half (57%) say that the online experience being offered lags behind, according to a new report.

Online sellers warned to be aware of HMRC tax rules

Online sellers warned to be aware of HMRC tax rules

Tax preparation expert and founder of DSR Tax Claims, David Redfern, has issued a warning to online sellers to ensure that their income is correctly declared to HMRC or face penalties for undeclared income.

Meghan Markle's favourite beauty products see surge in positive online reviews since engagement

Meghan Markle's favourite beauty products see surge in positive online reviews since engagement

eCommerce insights service, E Fundamentals, has revealed an increase in positive consumer feedback and reviews for health and beauty products endorsed by the new Duchess of Sussex, Meghan Markle, before and after the announcement of her engagement to Prince Harry.

Take a closer look: why an AVS mismatch doesn’t always spell bad news

Take a closer look: why an AVS mismatch doesn’t always spell bad news

In the ongoing fight against ecommerce fraud, many tools, tactics, and technologies have been used by merchants and card issuing banks to stem the losses from chargebacks while at the same time facilitating online shopping's explosive growth over the last two decades.

The growing delivery experience gap: Retailers' fulfilment offers fail to deliver

The growing delivery experience gap: Retailers' fulfilment offers fail to deliver

Despite innovation in fulfilment increasingly being identified as a source of competitive advantage, many retailers' delivery offers still fail to meet the demands of customers, a new report by Sorted, the delivery experience company, reveals.

Brits spending over £2 billion on average a year on delivery subscriptions

Brits spending over £2 billion on average a year on delivery subscriptions

British consumers are forking out approximately £2bn every year on delivery subscription services and it shows no signs of slowing as the type of subscriptions on offer continues to grow, alongside their popularity.

Marketers confused over GDPR consent regulations

Marketers confused over GDPR consent regulations

Marketing professionals are increasingly confused about the rules around consent of data subjects under the GDPR, due to become law on 25 May.

Retailers must get sharper on customer engagement to avoid churn, warns Tryzens

Retailers must get sharper on customer engagement to avoid churn, warns Tryzens

The latest retail sales figures from the British Retail Consortium (BRC) highlight the pressing need for retailers to focus on making the customer experience more innovative and engaging.

Editorial: +44 (0)1892 536363
Publisher: +44 (0)208 440 0372
Subscribe FREE to the weekly E-newsletter