Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Cotton USA reveals latest UK shopping trends

Cotton USA reveals latest UK shopping trends

New research released by Cotton USA reveals the latest shopping habits of UK consumers – including where and how consumers buy products, their financial optimism, qualities that motivate purchase decisions, and material preferences.

Amazon Prime Day and the changing retail industry

Amazon Prime Day and the changing retail industry

By Terry Hunter, UK Managing Director, Astound Commerce.Amazon Prime Day is yet another example of the online retailer's unquenchable thirst for customers.

BRC and Springboard footfall figures highlight need for retailers to deliver store of the future

BRC and Springboard footfall figures highlight need for retailers to deliver store of the future

Retail footfall has dipped for the seventh month in a row in June, with overall footfall having slipped by 0.9 percent year-on-year, according to the latest figures published today by the British Retail Consortium and Springboard.

The power of connectivity in retail

The power of connectivity in retail

By Paul Crerand, director of solution consulting, office of the CTO, EMEA, MuleSoft.

Retailers have long understood that 'knowing the customer' is crucial for maintaining loyalty and standing apart from the competition. Today, in the age of Amazon, it's more critical than ever for retailers to access and leverage data to transform the customer experience.

Will smart voice assistants revolutionise our shopping behaviour?

Will smart voice assistants revolutionise our shopping behaviour?

"What's the weather going to be like tomorrow?" "Play a Rolling Stones song" "What meetings do I have today?" These are just some of the most common requests made to smart voice assistants such as Amazon Echo (Alexa) and Google Home.

It’s complicated: 55% of organisations struggle to keep up with new tech

It’s complicated: 55% of organisations struggle to keep up with new tech

In this world we can often say we have too much choice and not enough time. B2B decision-makers are finding much the same is true for them, with the influx of new technologies available to their businesses proving too much to keep up with.

GDPR is an Opportunity for Retailers to Better-Understand Customers

GDPR is an Opportunity for Retailers to Better-Understand Customers

By Ashish Koul, President of Acqueon.

In 2017, UK consumer spending slumped to its lowest level in five years, making the fight for the customer an even more chaotic battle scene.

Google’s mobile speed algorithm update: is your online business ready?

Google’s mobile speed algorithm update: is your online business ready?

Page speed really matters to web users, which is why Google has always taken it into account within its desktop search rankings. As from this month (July 2018), however, it will also be factored into Google's mobile search rankings as part of its new 'Speed Update'.

Why ERP is the key to unlocking the future of retail

Why ERP is the key to unlocking the future of retail

Drop shipping has the potential to completely change the world of retail. However, as John Weber, Director of Business Development and Product Management at Aptean, explains, retailers need an effective ERP system to truly make the most of this new retail reality.

Retailers data only 75% accurate, warn industry specialists, while chatbots reveal most common customer enquiries to be about stock availability

Retailers data only 75% accurate, warn industry specialists, while chatbots reveal most common customer enquiries to be about stock availability

Detailed analysis by retail tech specialists at Detego has confirmed that the average retailers data is only about seventy-five percent accurate when it comes to knowing exactly what inventory is actually in stock at any particular time.

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