Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Hollywood Expands in the UK: Major New Film Studio Will Invest £500million Per Year in UK Economy

Hollywood Expands in the UK: Major New Film Studio Will Invest £500million Per Year in UK Economy

Blackhall Studios is proud to announce initial agreement with the University of Reading for Blackhall to develop the largest purpose-built film studio and digital creative hub complex in the UK. A new state-of-the-art film studios, incorporating extensive purpose-built digital production facilities, represents the first UK investment for one of the leading US studios, based in Atlanta.

Yantra reveals top 10 tips for fulfilment

Yantra reveals top 10 tips for fulfilment

Up and coming third party logistics (3PL) provider, Yantra Fulfilment, has published its top 10 tips on what to look out for when selecting a fulfilment partner.

Quick-service restaurants rush to introduce self-ordering kiosks

Quick-service restaurants rush to introduce self-ordering kiosks

The market for self-ordering kiosks is booming, as restaurant operators seek to meet consumer demand for self-service.

Nearly half of shoppers fail to return unsuitable items due to ‘hassle’, says Conversity research

Nearly half of shoppers fail to return unsuitable items due to ‘hassle’, says Conversity research

Two thirds of consumers (66 per cent) have returned an unsuitable item to a retailer within the last year, with 42 per cent stating that they failed to return their unsuitable items because the return process was too much hassle.

Why AI could be failing your retail customer experience strategy

Why AI could be failing your retail customer experience strategy

By Arun Mani, President, Freshworks Europe. 

The digital era has brought with it an explosion of communication platforms. From WhatsApp to email, Snapchat to Instagram, live chat to instant messaging; there many ways we can engage with one another and with organisations.

Output reduced as JCB assesses Chinese supply chain impact

Output reduced as JCB assesses Chinese supply chain impact

JCB is set to reduce production levels at UK factories due to anticipated component shortages from Chinese suppliers impacted by the coronavirus outbreak.

How might retailers entice consumers back to stores in 2020?

How might retailers entice consumers back to stores in 2020?

As growing numbers of retailers and brands look to entice customers back into store with an array of immersive experiences, Craig Summers, UK Managing Director, Manhattan Associates asks how retailers can reinforce innovative omnichannel experiences with the quality of in-store associate interaction.

Lowest growth outlook for retail in four years

Lowest growth outlook for retail in four years

Retail sector posts weakest small business outlook for 2020. Less than a third of small businesses in the retail sector are predicting growth for the early months of 2020. This is the worst growth outlook for the retail sector since the start of 2016.

UK prestige beauty industry generates £2.6 billion in sales for 2019, driven by skincare, reports The NPD Group

UK prestige beauty industry generates £2.6 billion in sales for 2019, driven by skincare, reports The NPD Group

The sale of prestige women’s face skincare products in the UK reported an increase of 2% in the 12 months to the end of 2019 according to The NPD Group. The total value of the prestige beauty market in the UK was valued at £2.6 billion in 2019, a decline of 3% when compared to the same period in 2018.

Off with their heads: The death of monolithic e-commerce and the rise of a headless, microservice approach

Off with their heads: The death of monolithic e-commerce and the rise of a headless, microservice approach

For over a decade, online retailers have been competing in the Amazon world and, as the saying goes, it’s a jungle out there.

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