Le Gavroche, one of London's most respected and influential restaurants will be 50 next year. As it reflects on its success and plans its future, it has invested in contemporary POS terminals from AURES Technologies to run the latest version of Squirrel, the specialist software from Acorn Hospitality Systems that has driven the business for 10 years.
Le Gavroche has completed a point-of-service technology refresh, which has seen the Mayfair-based restaurant upgrade to the latest version of its hospitality management software together with a move to new POS terminals.
Technology provision comes within the remit of General Manager Emmanuel Landré, who has been with Le Gavroche for 18 years. He explains: "Ten years ago, we went to market to find the right EPoS solution from the right company. We're very driven as professionals so not surprisingly we're very demanding when it comes to technical support. We found Acorn to be at the top of the market with the best solution for us."
"We're now a long-term and very comfortable user of Squirrel software," he continues. "Acorn is an efficient organisation and has looked after us well." Over the course of this summer Le Gavroche migrated to Squirrel 9 to gain access to latest functionality.
At the time, Le Gavroche was running Squirrel on Elios terminals from AURES. Recalls David Jones, Acorn's Managing Director: "We lent Le Gavroche a Yuno, AURES Technologies' latest model. The team loved it and wouldn't let us have it back! The decision was then made to upgrade to Yuno terminals and cash drawers across the main dining room and bar."
Emmanuel Landré is enthusiastic about the Yunos: "They look more modern, they're black, flat and smart. Being slimmer, they look less bulky and although they're not seen by our clients it was important that they blended into our decor."
He adds: "The screen display is noticeably brighter. The new touchscreen technology in the Yunos is more sensitive and very precise; you can see exactly where you're touching. All in all, it made sense to make a quantum leap to new hardware to run our upgraded software. Now, the whole thing is improved."
The team finds its new software looks better on the new screens. "With Squirrel 9 we have the benefit of familiarity and additional functions. Everything we need to run the business is there: including accounts, stock management, cash, bar and restaurant takings. And it's easy for us to get all the information out of the system that we need. Faster hardware and new screen technology have enhanced the usability of our software."
"In a service-based environment such as Le Gavroche, we strive for excellence in everything we do and we expect that too from the companies we partner with. When it comes to our technology, it's good to feel we have a hardware and software solution that will take us into our future," Emmanuel Landré concludes.