Finnegans Fish Bar in Wales, voted 2nd best chippie in the National Fish & Chip Shop Awards 2010 for its Porthcawl operation, now sells on average three times more fish and chips than rivals using pointOne EPoS (electronic point of sale solution).
Installed at Finnegans Fish Bar restaurants in Bridgend, Porthcawl and Port Talbot, pointOne EPoS has improved accuracy for the fish fryer, speeded up the food ordering process and also enhanced customer service. The solution has also provided the business with more far reaching benefits as Huw Jones, owner of Finnegans Fish Bar explains In this business, when you cant be in three places at the same time, but still need to stay in control, having access to key information through a single source from any location is crucial.
With pointOnes Head Office facility, Huw can remotely access critical business information for any Finnegans outlet and draw off reports, in real-time whether working from home or on the move.
Huw describes how this works, Using a web connection with my i-phone, I can review the daily sales figures for each outlet, and check stock control. This shows me which products are selling well, I can check sell by dates and see if any produce has been wasted on that day. I can review staff attendance and even drill down to productivity levels to check performance as well as see who is on site.
Huw Jones of Finnegans Fish Bar sees a huge market for pointOne EPoS There must be thousands of Fish Bars out there that would love pointOne EPoS. Many fish fryers have been conservative about investing in new technology for their business, but I think this is to their detriment, as pointOne EPoS would definitely give them more control over their operation and improve their service delivery.
He added The system is doing exactly what I expected, and I will definitely be recommending it to business colleagues. The technical back-up and personal service received from pointOne has been superb. I feel very confident knowing they are only a phone call away and should I need assistance they are always quick to respond He continued My view is that pointOne EPoS sells itself, its a no brainer.
He concluded I have nothing but praise for pointOne. They are entrepreneurial, professional and have produced a product that is a thoroughbred in its class. I am 100% happy with the solution.
Using pointOne EPoS Finnegans Fish Bar has realised the following benefits:
High throughput of customers at its shops
Enhanced customer service
Ease of use reduces training and errors
Automated & comprehensive customer billing
Security and accountability
Improved management reporting
Improved stock control
Remote access to EPoS using i-phone