APC Overnights Handled with Care services boost CNM Online customer service

Yorkshire e-commerce company CNM Online is benefiting from APC Overnight's 'Handled with Care' next day deliveries. Before awarding its parcel courier work to the local depot - APC Direct Logistics - the company was suffering costly breakages. Now, reports company MD Carl Simpson, products are reaching customers intact, as despatched from CNM's warehouse.
 
"One of our key reasons for choosing APC Overnight was to reduce breakages. The organisation's care and attention is saving us the cost of having to replace broken products and this also boosts our customer service levels," says Carl Simpson.
 
CNM has a thriving online business supplying a huge range of electric appliances, hygiene hardware products, garden equipment and outdoor games equipment to over 100,000 customers nationwide. Many customers place repeat business with CNM because of their satisfaction with the products and end-to-end supply chain service.
 
Orders are captured by CNM's sophisticated website and these are batch-processed using web software. CNM simply upload a data file produced by the website into the NetDespatch system to book collections, print shipping labels and track parcels. The software also provides proof of delivery. Once the day's orders are complete, the local depot calls to collect the parcels for rapid delivery anywhere in the UK via APC Overnight's network of over 125 local depots.
 
"NetDespatch frees us from manual input and it would be a mammoth task to fulfil orders without it. It is a useful tool and saves a huge amount of time that we can then dedicate to customer service. We can complete order fulfillment quickly and with the flexible service provided by the depot, our customers are assured of rapid delivery wherever they may be located," concludes Carl Simpson.

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