Hotter outsources EPOS maintenance to support store expansion strategy

This article is brought to you by Retail Technology Review: Hotter outsources EPOS maintenance to support store expansion strategy.

As part of an intensive store expansion strategy, UK shoe retailer, Hotter has outsourced the installation, support and maintenance of their EPOS hardware to the Esteem Group.

As well as supporting the EPOS systems in their current 45 stores, managed service provider, Esteem will also supply, install and maintain EPOS equipment at 20 new store locations planned to open across the UK.

Having previously used their internal IT team to maintain their EPOS hardware, Hotter has decided to outsource this activity to improve efficiencies, ensure the up-time of stores, improve the customer experience, and allow their in house IT team to focus on their expansion strategy.

Hotter will also contract for Esteem to provide helpdesk support, using their technical expertise to efficiently identify and solve issues or hardware faults.

Alastair Kitching, Sales & Marketing Director for Esteem, said: "Hotter has strategically incorporated their IT into a wider business strategy. Choosing to outsource will result in a substantial cost saving, as well as improving service levels."

Hotter, the UK's biggest shoe maker, aims to create over 200 jobs with the new store roll out.