Online retailers are failing to provide shoppers with the required customer support, according to research findings launched today by intuitive customer experience company [24]7. This was one of the main issues identified when people bought online, with 22 per cent saying a lack of customer support was most frustrating. A lack of product information was the biggest issue, with more than half, 53 per cent, saying this was most frustrating.
General Retail Technology News
Retail IT and technology news articles comprising case studies, product information, opinion articles, reports, new contract wins and product launches. The site hosts information from trade associations, government departments, research analysts and the vendor community. These articles are about specific industry IT solutions and topics relating to how improvements and efficiency gains can be made by the use of information technology in-store and in the retail supply chain. All topics are covered in these articles which include Mobile Computing, RFID, Automatic Identification/Datacapture (AIDC), Printing & Labelling, EPoS systems, Kiosk Technology, Surveillance & Security, Internet Retailing, Retail Supply Chain Management, Digital Signage, through to current news,informed opinion articles and key events on the retail calendar.
New [24]7 research reveals that online retailers are lacking in customer support
Mar 19, 2014
assets/files/images/19_03_14/Woman-annoyed-by-her-laptop-in-27565196.jpgMotorola Solutions introduces new Workabout Pro 4 mobile computer
Mar 19, 2014
Motorola Solutions, Inc. has introduced the Workabout Pro 4 rugged mobile computer, one of the industry's most modular products – enabling businesses to customise the device to meet their mobile workers' specific needs.
K3 Retail enriches its fashion team with appointment of two industry experts
Mar 19, 2014
K3 Retail has built a dedicated team focussing on the fashion sector with the appointments of Domenico Antonucci as Sector expert for Fashion and John Ricketts as Senior AX Consultant.
Code reveals new barcode sled for iPhone 5s
Mar 19, 2014
Code announces the release of its new barcode reader, a scanning sled for use with the Apple iPhone 5s. The Code Reader 4405 (CR4405) transforms the iPhone 5s into an advanced data capture device, capable of reading 1D , 2D and Postal barcode symbologies.
Raising the distribution bar
Mar 19, 2014
IT Reseller spoke with Mike Pullon, CEO of distributor Varlink, at the company’s recent Meet the Manufacturer event at Whittlebury Hall, Northamptonshire, about how the company has continued to develop its vendor partnerships and the solutions it supplies to the channel.
Lakeland Leather finds the perfect fit with Vodat International network
Mar 19, 2014
Lakeland Leather, the specialist in leather, suede and sheepskin coats and accessories, is upgrading to a fully managed MPLS Network from Vodat International, the leading communications solution provider to the retail industry.
