Autotask releases new version of Endpoint Management


This article is brought to you by Retail Technology Review: Autotask releases new version of Endpoint Management.

New functionality has been added to Autotask Endpoint Management including improved unification with Autotask PSA to help technology service providers manage clients' devices as well as their networks.

With this version of Endpoint Management, providers can more easily and effectively manage, monitor and secure clients' networks.

Highlights of the Autotask Endpoint Management release (2017-1) include:

  • Real-time Monitoring Status: Engineers will now know if their monitors are working properly without having to wait for confirmation via an alert.
  • Network Discovery: New discovery layout provides visibility of what devices are available in the network and gives ability to see across all parts of the network. A network audit view provides at-a-glance access of unmanaged devices across managed sites.
  • Network Monitoring Redesign: Offers a way for providers to effectively and efficiently manage and apply monitoring policies across network devices.
  • Remote Control Activity Stored in Autotask PSA Ticket: To improve reporting to clients', providers will now have detailed activity data about completed remote control sessions available in Autotask PSA.

"Based on customer feedback, we have revamped our network management capabilities to give service providers a more streamlined approach for managing both devices and networks for clients," said Ian Van Reenen, Vice President, Engineering, Endpoint Products, Autotask. "They will also save time with easy discovery and audit for network devices, increase network visibility to better understand what they are managing and improve efficiency and deliver better service delivery with the remote control capability."

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