By Joe Rabah, Managing Director for EMEA, RMG Networks.
We are all familiar with contact centres; they are the places we call when we feel unhappy with, confused or annoyed by a brand, or when we need information about a product or service.
General Retail Technology News
Retail IT and technology news articles comprising case studies, product information, opinion articles, reports, new contract wins and product launches. The site hosts information from trade associations, government departments, research analysts and the vendor community. These articles are about specific industry IT solutions and topics relating to how improvements and efficiency gains can be made by the use of information technology in-store and in the retail supply chain. All topics are covered in these articles which include Mobile Computing, RFID, Automatic Identification/Datacapture (AIDC), Printing & Labelling, EPoS systems, Kiosk Technology, Surveillance & Security, Internet Retailing, Retail Supply Chain Management, Digital Signage, through to current news,informed opinion articles and key events on the retail calendar.
The future of the contact centre - genuine omni-channel engagement
Jul 01, 2018
React Transport selects EPOD system from TouchStar
Jul 01, 2018
React Transport are experts in fragile freight distribution and has operational bases in Livingston, Manchester and Reading
Cyberbit provides enhanced visibility into OT networks with release 6.0 of SCADAShield
Jul 01, 2018
Cyberbit Ltd., provider of cybersecurity simulation and IT/OT detection and response platforms, has released its SCADAShield OT security platform that provides enhanced asset discovery and visibility for operational technology (OT) networks.
Gamma awarded Best Wholesale Provider at Comms Business Awards
Jul 01, 2018
Gamma continue their winning streak after picking up Best Wholesale Provider at the Comms Business Awards. Comedian and actor David Mitchell hosted the evening held at the Royal Lancaster Hotel.
Quadient and Quertum partner to help businesses meet 21st Century customer experience demands
Jul 01, 2018
Quadient, the Customer Communications Management (CCM) solutions provider, has announced that Quertum will sell and support Quadient Inspire Omni-channel enterprise CX software in the Nordics and UK.
Mobile EPOS – hackers shouldn’t make you pay for poor security
Jul 01, 2018
With the growth of card sales and proliferation of mobile EPOS card terminals, the opportunity for hackers to launch a cyberattack is dramatically increased, says Vodat International, the network security provider to the retail industry.
Mobile workforce: five ways to empower the GenZ workforce
Jul 01, 2018
By Chris Noble, Director at StoreForce.
A LinkedIn survey looking at how millennials are changing jobs and sectors showed that, once again, the retail industry was one of the losers. Asked why they were changing careers, millennials cited a lack of opportunities for career advancement, closely followed by dissatisfaction with compensation and benefits.
Citizen announces dedicated 4x6 media for CX-02 photo printer
Jul 01, 2018
Citizen, manufacturer of photographic dye-sub printing products, has announced a new, dedicated 4"x6" media for the compact CX-02 dye sublimation photo printer.
IN2Retail selects CashFlows to support ATM roll-out in the Netherlands and Ireland
Jul 01, 2018
CashFlows has been selected by IN2Retail, provider of ATM payment solutions, to provide BIN sponsorship for its ATM estate in the Netherlands and Ireland.
Retailers to invest in machine learning and voice search to improve digital marketing in 2018/19, new survey finds
Jul 01, 2018
The digital marketing challenger agency, QueryClick, has released The CMO Performance Report 2018, which has found a significant number of retailers plan to invest in transformative technology including machine learning and voice search to enhance their digital marketing campaigns.
