The 30 most shocking retail fails of 2020 – who will be next?

The home delivery expert ParcelHero says that 2020 was the worst year on record for High Street retailers, with many of Britain’s favourite stores collapsing into receivership and thousands of jobs lost.

It says the battle for survival for High Street stores has become critical, as online sales climbed 74% YOY in November, even as some much-loved High Street stores closed for the final time.

ParcelHero’s Head of Consumer Research, David Jinks MILT, reveals the 30 biggest failures of 2020 and says he fears 2021 will be equally grim for retailers who fail to embrace a combined web store and High Street sales policy.


Says David: ‘By last November, online shopping had snatched 34% of all retail sales. It’s little wonder many favourite British brands hit the rocks last year. This is our list of the biggest names to fail in 2020. Who would have believed, just a few years ago, that iconic brands such as Cath Kidston, Topshop and Victoria’s Secret would have to call in the administrators, not to mention staples such as Bensons for Beds and Oddbins?

‘Of course, some of the stores on our list were saved by being bought out of administration, while others have risen again as online-only stores. The fact is, however, all these household names failed to remain solvent, with many leaving hundreds of suppliers and other creditors in their wake.

‘2021 has started just as bleakly. Non-essential stores are shuttered, great brands such as Debenhams are winding down and Paperchase is on the brink of administration. Many more brands will join 2020’s rollcall of ‘retail fails’ if they don’t fully embrace a combined web store and High Street sales policy.

  • Beales: The long-established department store chain has entirely closed
  • Bensons for Beds: Bought out of pre-pack administration by its owners Alteri
  • Bonmarché: Bought out of administration this month
  • Brighthouse: Still functioning but no new loans offered
  • Burtons: Part of Arcadia Group collapse. Trading in administration
  • Cath Kidston: Bought out of administration, only website and 5 stores remain
  • DW Sports: Brand disappeared after assets bought by Fraser Group
  • Debenhams: Trading in administration. "Closing-down" sale now on
  • Dorothy Perkins: Part of Arcadia Group collapse. Trading in administration
  • Edinburgh Woollen Mill: Bought out of administration this month
  • Evans: Part of Arcadia Group collapse. Online business bought by City Chic
  • Go Outdoors: Bought out of pre-pack administration by owner JD Sports
  • Harveys Furniture: Once UK’s largest furniture store. No new online orders
  • Hawkin’s Bazaar: Brand bought by H Grossman Ltd, still trading online
  • Intu: Retail landlords including Intu have also fallen into administration
  • J Crew: US-based clothing brand closed all its UK stores in 2020
  • Jaeger: M&S bought the brand out of receivership in January 2021
  • Laura Ashley: Brand bought out of administration, will appear in Next stores
  • M & Co: Pre-pack buyout, closed nearly 50 stores
  • Miss Selfridge: Part of Arcadia Group collapse. Trading in administration
  • Oak Furniture Land: Bought out of pre-pack administration
  • Oasis: Brand and online operations only bought by BooHoo
  • Oddbins: Off-licence chain bought out of administration
  • Peacocks: Trading under administration
  • Quiz: Bought out of administration by owner, closing some stores
  • TM Lewin: Bought out of administration, all stores closed, online trading only
  • Topshop: Part of Arcadia Group collapse. Trading in administration
  • Victoria’s Secret: UK arm now joint-owned by Next following administration
  • Wallis: Part of Arcadia Group collapse. Trading in administration
  • Warehouse: Brand and online operations only bought by BooHoo

Comments (0)

Add a Comment

This thread has been closed from taking new comments.

Editorial: +44 (0)1892 536363
Publisher: +44 (0)208 440 0372
Subscribe FREE to the weekly E-newsletter