General Retail Technology News

Retail IT and technology news articles comprising case studies, product information, opinion articles, reports, new contract wins and product launches. The site hosts information from trade associations, government departments, research analysts and the vendor community. These articles are about specific industry IT solutions and topics relating to how improvements and efficiency gains can be made by the use of information technology in-store and in the retail supply chain. All topics are covered in these articles which include Mobile Computing, RFID, Automatic Identification/Datacapture (AIDC), Printing & Labelling, EPoS systems, Kiosk TechnologySurveillance & Security, Internet Retailing, Retail Supply Chain Management, Digital Signage, through to current news,informed opinion articles and key events on the retail calendar.

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Despite data’s Importance, more than a third of business leaders don’t use it for critical decisions

1 Despite data’s Importance, more than a third of business leaders don’t use it for critical decisions

Talend has released the results of a survey1 that highlighted the challenges businesses face in becoming data-driven organisations and the solutions to these challenges. It’s clear that business leaders know how important data is — two-thirds report that they use data every day. Yet 78% of these leaders say they face challenges in using their data, and more than a third say they simply aren’t using it to make decisions.

Beyond the buy button: What Trustpilot tells us about the post purchase opportunity for e-commerce

2 Beyond the buy button: What Trustpilot tells us about the post purchase opportunity for e-commerce

The pandemic hasn’t halted our desire to shop. It’s accelerated the amount of it we do online. There’s great satisfaction in having your favourite brands at the click of a button and avoiding busy shop floors. But the customer experience online still has a long way to go - particularly when it comes to the dreaded 'last mile'.

The impact of mobile apps on brands and online shoppers

3 The impact of mobile apps on brands and online shoppers

Going shopping should be a relaxing and enjoyable experience for the customer. But as people have swapped the brick and mortar stores for mobile apps instead, how much does this impact business and the overall shopping experience?

Plea to retail and hospitality to avoid panic planning, in the face of chaotic demand as lockdown restrictions ease

4 Plea to retail and hospitality to avoid panic planning, in the face of chaotic demand as lockdown restrictions ease

While the easing of lockdown restrictions across England on Monday 12 April received nationwide fanfare, cash-strapped industry leaders in the retail and hospitality sectors could be facing even greater losses, if they fail to adopt new technologies.

New research finds almost three quarters of customers will stop recommending a retailer following a poor delivery experience

5 New research finds almost three quarters of customers will stop recommending a retailer following a poor delivery experience

Poor delivery experiences will significantly impact on whether a recipient recommends a retailer, with almost three quarters (72.5%) of customers who shop online saying they are likely or very likely to stop recommending a retailer following a poor delivery experience. This is according to a new survey by delivery software company Circuit.

How to grow your business using data for everyone

6 How to grow your business using data for everyone

The world of retail has always been fiercely competitive but the pandemic has meant it’s harder than ever for companies to succeed.  So how can retailers make sure they’re able to prosper in a difficult market? Marcos Monterio, CEO, Veezoo, explains why data that’s easily accessed, is the key.

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