The massive growth in online shopping has led to a sustained change in the way customers interact with businesses, as they adopt the growing number of communication channels available and expect queries to be answered faster than ever before. According to TelcoSwitch, this has raised the stakes as far as omnichannel capabilities are concerned, and businesses need to adapt quickly.
General Retail Technology News
Retail IT and technology news articles comprising case studies, product information, opinion articles, reports, new contract wins and product launches. The site hosts information from trade associations, government departments, research analysts and the vendor community. These articles are about specific industry IT solutions and topics relating to how improvements and efficiency gains can be made by the use of information technology in-store and in the retail supply chain. All topics are covered in these articles which include Mobile Computing, RFID, Automatic Identification/Datacapture (AIDC), Printing & Labelling, EPoS systems, Kiosk Technology, Surveillance & Security, Internet Retailing, Retail Supply Chain Management, Digital Signage, through to current news,informed opinion articles and key events on the retail calendar.
Customer service has changed fundamentally, so omnichannel must evolve with it, says TelcoSwitch
Oct 04, 2021
Half of retailers paralysed by fear of failure
Oct 04, 2021
A fear of failure is crippling UK retailers, with 53% avoiding making decisions due to the possible consequences. According to research conducted by Opinium and LiveArea, a Merkel Company, business leaders are stuck in a period of stasis, unwilling to innovate or develop new features, products or services because of fear they may fail.
New research shows pain in UK hospitality and retail is real
Oct 04, 2021
Materialise, provider of 3D printing solutions, released new research* which shows UK hospitality and retail sectors are not just suffering with finding staff, but their workers are suffering with physical pain. The large amounts of time staff spend on their feet is impacting their quality of work and mental wellbeing, with nearly one in five, 19%, having considered their future in the sector to avoid on-the-job pain.
New fashion app helping retailers and consumers avoid returns
Oct 04, 2021
Online shopping is booming. But with online shopping comes the cost – and the hassle – of online returns, and this occurs quite frequently when it comes to clothing.
