Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.


Shoppers more likely to spend like Scrooge this Christmas

Eighty per cent of Britain will spend less on Christmas than they did last year, according to the latest research by the Institute of Customer Service.

No excuse for underage sales online

No excuse for underage sales online

Online retailers no longer have an excuse for selling restricted goods and services to children as technology now exists that can check and verify the age of customers.

Lies, damned lies and statistics

I would never make disparaging comments about my wife, especially since shes smarter than me and has a lot more letters after her name than I do but shes driving me crazy with the weather.

As Credit Crunch bites hard remote working increases

As Credit Crunch bites hard remote working increases

The current economic climate is creating worry for many business owners as well as employees who fear redundancies, yet some companies are successfully finding their way through the squeeze with the use of remote working and home working employment options.

Retailers: it's time to shout about your returns policy

For a long time processing returns had been a head-scratcher for retailers but a growing number are grasping the nettle and realising that opportunities exist for not only gaining revenue but also for providing better customer service.

Time for retailers to focus on workplace fraud

Time for retailers to focus on workplace fraud

Loss and shrinkage are problems that have sapped the profitability of every retailer since trading began. The impact of this loss can be considerable; sometimes representing up to 3% of turnover and more importantly up to 25% of profits. wins despite recession wins despite recession

New business from Birmingham proved it is succeeding despite the credit crunch, as it scooped Retailer of the Year at the recent Startups Awards.

From concept to cash register faster and more profitably

More and more retailers are attempting to improve profits and customer loyalty with the launch of own-label products. But success is never guaranteed. Gurdip Singh and Chuck Kramer from i2 Technologies explain why retailers must optimise their supply chain cycles to succeed.

Premierline Direct launches benefits package for SMEs

Premierline Direct, the business insurance specialist, has enhanced the support it provides to its UK business customers with the launch of the Premierline Direct Benefits Programme.

Selling online - Hedging against the high street gloom

Marks & Spencer's latest trading update cast more gloom on the financial markets confirming a significant slow down in like for like store sales, however, hidden away in their figures will be a gleaming gem of information...

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