Retail Critical Issues

Critical issues are thought provoking articles relating to strategy, legislation, technology, best practice and some of the most challenging business topics in the world of retail information technology. The articles in this section have been contributed by leading vendors, industry leaders, research analysts, trade associations and consultancies.

This collection of articles cover a variety of topics relating to IT equipment, hardware & software being used in a wide variety of retail and retail supply chain environments across Europe. They look at market trends, improvements in technology and some thought provoking comment on all aspects of optimising and improving efficiencies in store and across retail supply chains.

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Research reveals that over three-quarters of consumers rely on online reviews to help them purchase products

Research reveals that over three-quarters of consumers rely on online reviews to help them purchase products

More than three-quarters of UK shoppers (79 per cent) use peer review sources such as Amazon reviews and Trustpilot at least once before making a purchase decision, underlining the continued importance of word of mouth and the opinion of others for most consumers.

71% of workers forced to borrow to pay for Christmas

71% of workers forced to borrow to pay for Christmas

The majority of workers resort to borrowing to cover the cost of Christmas. Research from Hastee study finds 71% of workers in the UK and Ireland source additional funds during the festive period and 61% admit Christmas-related financial stress impacts their performance at work.

December 2019 edition of Manufacturing & Logistics IT

December 2019 edition of Manufacturing & Logistics IT

The December 2019 edition of Manufacturing & Logistics IT features a Special Technology Report on Digital Transformation.

For this report, we spoke with experts from the vendor and analyst communities about recent trends and ongoing areas of development within the world of Digital Transformation, and what users can potentially look forward to in the not too distant future.

How UK businesses can get to grips with rising supply chain risk

How UK businesses can get to grips with rising supply chain risk

By Alex Saric, smart procurement expert, Ivalua.

UK businesses have never been more dependent on their suppliers to help them deliver goods and services to their customers. Be it retail, manufacturing or financial services, suppliers have a vital role to play when it comes to innovation and meeting customer expectations. However, as supply chains become increasingly global, businesses are potentially exposing themselves to more risk than ever before.

Nearly four-fifths of commerce leaders excited and “ready” for the future of commerce

Nearly four-fifths of commerce leaders excited and “ready” for the future of commerce

Amidst an uncertain and challenging landscape, commerce chiefs across the board are presenting a positive front; nearly four-fifths (79%) of digital commerce leaders feel ready to take advantage of the opportunities digital commerce has to offer, according to a study from Wunderman Thompson Commerce.

Three steps to decide which processes should be automated to create a personalised customer experience

Three steps to decide which processes should be automated to create a personalised customer experience

By Karen Waters, Product Director at Engage Hub.

Providing the ultimate customer experience is a key element of any organisation’s strategy to compete with online rivals, retain market share and achieve a recurring profit year on year. Brands that deliver the best customer experience achieve 54 percent higher revenue growth, according to a KPMG Global Customer Experience Excellence (CEE) report.

Online conversion rates rose by 44% on Black Friday, according to iAdvize data

Online conversion rates rose by 44% on Black Friday, according to iAdvize data

UK online conversion rates rose by 44% on the daily average on Black Friday – up 3% year-on-year - according to data from iAdvize, the conversational commerce provider, while Cyber Monday conversions increased 27% compared to an average Monday.

How did your company manage the Black Friday challenge?

How did your company manage the Black Friday challenge?

By Sarah Robinson, Retail Skills Tutor, Qube Learning

Originating in the United States as a post-Thanksgiving start to Christmas shopping, Black Friday has been a shopping trend in the UK for less than a decade. However, the seasonal discount day gained popularity quickly and has not only become a solid fixture in the retail calendar but has grown into a week-long show of retail sales and discounts – both online and in-store.

UK shoppers shun fingerprint scanners and facial recognition in favour of traditional passwords

UK shoppers shun fingerprint scanners and facial recognition in favour of traditional passwords

New research from global financial technology provider FIS has found that UK consumers remain wary of anti-fraud technologies like biometrics, while at the same time are growing increasingly worried about having their personal information hacked.

Société Générale Wins Best Global Deployment Award Powered by GigaSpaces

Société Générale Wins Best Global Deployment Award Powered by GigaSpaces

GigaSpaces, the provider of InsightEdge, the in-memory real-time analytics processing platform, has announced that Société Générale was honored at the 25th annual American Financial Technology Awards in New York as the winner of best global deployment powered by GigaSpaces in-memory computing platform.

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