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Yantra reveals top 10 tips for fulfilment

1 Yantra reveals top 10 tips for fulfilment

Up and coming third party logistics (3PL) provider, Yantra Fulfilment, has published its top 10 tips on what to look out for when selecting a fulfilment partner.

Quick-service restaurants rush to introduce self-ordering kiosks

2 Quick-service restaurants rush to introduce self-ordering kiosks

The market for self-ordering kiosks is booming, as restaurant operators seek to meet consumer demand for self-service.

Nearly half of shoppers fail to return unsuitable items due to ‘hassle’, says Conversity research

3 Nearly half of shoppers fail to return unsuitable items due to ‘hassle’, says Conversity research

Two thirds of consumers (66 per cent) have returned an unsuitable item to a retailer within the last year, with 42 per cent stating that they failed to return their unsuitable items because the return process was too much hassle.

Why AI could be failing your retail customer experience strategy

4 Why AI could be failing your retail customer experience strategy

By Arun Mani, President, Freshworks Europe. 

The digital era has brought with it an explosion of communication platforms. From WhatsApp to email, Snapchat to Instagram, live chat to instant messaging; there many ways we can engage with one another and with organisations.

Output reduced as JCB assesses Chinese supply chain impact

5 Output reduced as JCB assesses Chinese supply chain impact

JCB is set to reduce production levels at UK factories due to anticipated component shortages from Chinese suppliers impacted by the coronavirus outbreak.

How might retailers entice consumers back to stores in 2020?

6 How might retailers entice consumers back to stores in 2020?

As growing numbers of retailers and brands look to entice customers back into store with an array of immersive experiences, Craig Summers, UK Managing Director, Manhattan Associates asks how retailers can reinforce innovative omnichannel experiences with the quality of in-store associate interaction.

Lowest growth outlook for retail in four years

7 Lowest growth outlook for retail in four years

Retail sector posts weakest small business outlook for 2020. Less than a third of small businesses in the retail sector are predicting growth for the early months of 2020. This is the worst growth outlook for the retail sector since the start of 2016.

UK prestige beauty industry generates £2.6 billion in sales for 2019, driven by skincare, reports The NPD Group

8 UK prestige beauty industry generates £2.6 billion in sales for 2019, driven by skincare, reports The NPD Group

The sale of prestige women’s face skincare products in the UK reported an increase of 2% in the 12 months to the end of 2019 according to The NPD Group. The total value of the prestige beauty market in the UK was valued at £2.6 billion in 2019, a decline of 3% when compared to the same period in 2018.

Off with their heads: The death of monolithic e-commerce and the rise of a headless, microservice approach

9 Off with their heads: The death of monolithic e-commerce and the rise of a headless, microservice approach

For over a decade, online retailers have been competing in the Amazon world and, as the saying goes, it’s a jungle out there.

58% of Food Operators to go Self-Serve as Brits Get the Taste for Kiosk Ordering

10 58% of Food Operators to go Self-Serve as Brits Get the Taste for Kiosk Ordering

Within the next twelve months, kiosks will be mainstream in the UK quick service restaurants (QSR), fast food and the casual dining market, according to the first UK research into consumer views and hospitality sector plans.

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