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Compliance and regulations will transform the contact centre

1 Compliance and regulations will transform the contact centre

For well over a year, companies across Europe and beyond have been aware of the new EU General Data Protection Regulation (GDPR) as it looms on the horizon.

IT professionals expect their salaries to rise in 2018

2 IT professionals expect their salaries to rise in 2018

New research from Robert Walters has revealed that 59% of IT professionals are expecting their salaries to rise 2018. 55% are also expecting to receive a bonus.

85 per cent of businesses plan to invest in digital transformation in 2018, study indicates

3 85 per cent of businesses plan to invest in digital transformation in 2018, study indicates

Virtusa Corporation, provider of digital engineering and IT outsourcing services that accelerate business outcomes for its clients, has announced the findings of The Digital Transformation Race Has Begun, a September 2017 study commissioned by Virtusa and conducted by Forrester Consulting, that reflects the digital maturity of firms worldwide.

Manufacturing & Logistics IT March 2018

4 Manufacturing & Logistics IT March 2018

The March 2018 edition of Manufacturing & Logistics IT features a Special Technology Report on Transportation Management.

For this report, we spoke with experts from the vendor and analyst communities about recent trends and ongoing areas of development within the world of Transportation Management – including those concerning integration, Cloud/SaaS and legislation.

Lack of accurate product information: the no. 1 turn off for online consumers

5 Lack of accurate product information: the no. 1 turn off for online consumers

A survey commissioned by Pimberly indicates that UK retailers are losing online customers, and sales, due to poor product information.

Never underestimate the importance of happy customers

6 Never underestimate the importance of happy customers

By Matthew Robertson, Co-CEO, NetDespatch.

With the eDelivery Expo, the UK's largest retail, fulfilment and final mile conference, taking place on 21 and 22 March, 2018 this got me thinking about the importance of final mile, customer service and operational excellence.

Four in five IT SME bosses face recruitment and retention issues

7 Four in five IT SME bosses face recruitment and retention issues

The latest Aldermore Future Attitudes report reveals that four in five (80%) of SMEs in the IT sector, representing 270,280* small and medium sized business across the UK, find it difficult to hire qualified staff members or keep existing talent in the company.

Smurfit Kappa reveals how packaging is key differentiator for ecommerce sector

8 Smurfit Kappa reveals how packaging is key differentiator for ecommerce sector

Smurfit Kappa explored the part that packaging can play in boosting online sales in an ecommerce event recently.

During the week-long event, which took place at the company's Global Experience Centre in the Netherlands, Smurfit Kappa launched a number of new concepts and services designed to optimise performance in the rapidly growing ecommerce sector.

Three pressing cyber threats for IoT in 2018

9 Three pressing cyber threats for IoT in 2018

By Kristofer Mansson, CEO of Silobreaker.

Every year we see new pressing cyber threats, from new targets for hackers to new issues cropping up in the cybersecurity space. 2018 will be no different.

MishiPay and MediaMarktSaturn launch cashier-less consumer electronics store – Saturn Express

10 MishiPay and MediaMarktSaturn launch cashier-less consumer electronics store – Saturn Express

In partnership with Europe's largest consumer electronics retailer, MediaMarktSaturn, MishiPay launches Saturn Express – described as Europe's first cashier-less store at Innsbruck, Austria at the popular Sillpark shopping centre.

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