Home Delivery World has been established as the most comprehensive expo and conference in retail to consumer logistics, and we are pulling out all the stops for our fifth anniversary this March.
Internet Retailing, Omnichannel Retailing
Internet retailing, also known as e-tailing, is the sale of goods and services through the internet. It can include business-to-business (B2B) and business-to-consumer (B2C) sales of products and services. Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser. Internet retailers can be purely digital, meaning there is no physical store for a customer to enter. However, an e-retail business can also be a brick-and-mortar shop with an online presence. Omnichannel retailing is a retail strategy that integrates multiple channels, such as brick-and-mortar stores, online stores, and mobile apps, to create a seamless shopping experience for customers.
MSL launch new web portal & E-Learning facility
Dec 14, 2016
MSL has just launched its new improved customer web portal to give its customers even greater transparency of their maintenance activities and spend.
BHS completes new technology platform in 8 weeks for its relaunch into the UK
Dec 14, 2016
BHS has announced that its successful relaunch in the UK as an online retailer in late September this year was based on a new technology platform designed and built within just eight weeks.
Online clothing retailer N Brown chooses website protection from Imperva
Dec 13, 2016
Imperva, Inc., committed to protecting business-critical data and applications in the cloud and on-premises, today announced that fashion retailer N Brown Group plc is using the Imperva Incapsula service to protect its online business.
Digital payments con tricks senior execs out of millions
Dec 13, 2016
CEOs, MDs and board level execs are being targeted in the latest online security scam which takes advantage of the busy diaries of senior business figures.
Record numbers of online shoppers point to vulnerabilities of Internet shopping
Dec 13, 2016
For the first time in history, online shopping has outweighed shopping in stores this year: consumers are now making 51% of their shopping online, compared to 48% in 2015. When online shoppers kick off the Christmas shopping season, online hackers start their busy season, too.
Route Genie teams up with Asda’s Toyou service to boost convenience for online shoppers
Dec 13, 2016
Route Genie, the advanced carrier management software, has secured a partnership with toyou, Asda's new parcel service, to help retailers provide more choice and convenience to online shoppers.
It’s now or never: time is running out to adapt to the digital economy
Dec 07, 2016
By Perry Krug, principal architect, Couchbase.
Today's retail landscape is defined by the weight of expectation. Ever since Amazon made its mark by offering previously unheard of conveniences such as next-day delivery and unquestioned returns, modern shoppers have taken them for granted.
Luxury retailers enhancing online propositions, according to new Maginus report
Nov 29, 2016
Maginus has released its second annual report, 'The Changing Face of Luxury Retail in an Online World', revealing that the sector is increasingly turning to digital commerce as it looks to engage with a new generation of luxury consumers online.
New study finds 93% of UK Millennials lack trust in online retail, despite e-commerce on the rise
Nov 29, 2016
UK Millennials have growing security concerns around sharing personal information with retailers, but their need for a convenient shopping experience still outweighs these worries, according to new research released by LexisNexis Risk Solutions.
Internet Retailing
Internet retailing, also known as e-tailing or online retailing, is the sale of goods and services over the internet. It is a type of electronic commerce (e-commerce) that allows consumers to purchase products and services directly from retailers without having to visit a physical store.
Internet retailers can sell a wide variety of products, including clothing, electronics, books, home goods, and more. They can also offer a variety of services, such as online payments, shipping, and returns.
There are many different types of internet retailers, including:
- Pure-play retailers: These retailers only sell products online. They do not have any physical stores.
- Multichannel retailers: These retailers sell products both online and in physical stores.
- Marketplaces: These retailers provide a platform for other retailers to sell their products.
Internet retailing has become increasingly popular in recent years. In 2022, global e-commerce sales were estimated to be $4.9 trillion. This number is expected to continue to grow in the coming years.
There are many reasons for the growth of internet retailing. Some of the reasons include:
- The convenience of shopping online.
- The wider selection of products available online.
- The lower prices that can often be found online.
- The ability to shop from anywhere in the world.
Internet retailing has a number of advantages for both consumers and retailers. For consumers, it offers the convenience of shopping from home, the ability to compare prices from different retailers, and the opportunity to find products that are not available in physical stores. For retailers, it offers the opportunity to reach a wider audience, reduce costs, and improve customer service.
However, there are also some challenges associated with internet retailing. Some of the challenges include:
- The need to protect customer data.
- The need to ensure that products are delivered on time and in good condition.
- The need to provide effective customer service.
Omnichannel retailing
Omni-Channel Retailing is the evolution of Multi-Channel Retailing, but is concentrated more on a seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, brick-and-mortar, television, radio, direct mail, catalog and so on. Retailers are meeting the new customer demands by deploying specialized supply chain strategy software. To use all channels simultaneously, retailers using an omni- channel approach will track customers across all channels, not just one or two.
Omnichannel retailing is a retail strategy that integrates multiple channels, such as brick-and-mortar stores, online stores, and mobile apps, to create a seamless shopping experience for customers. This means that customers can start their shopping journey on one channel and seamlessly transition to another channel without having to start over.
For example, a customer might start by browsing for products on a retailer's website, then use the retailer's mobile app to compare prices, and finally visit a brick-and-mortar store to make a purchase. The retailer would track the customer's journey across all channels and make sure that the customer's information is consistent across all channels.
Omnichannel retailing is becoming increasingly important as more and more customers are using multiple channels to shop. A study by Salesforce found that 73% of customers use multiple channels during their shopping journey.
There are many benefits to omnichannel retailing, including:
- Increased customer satisfaction: Customers appreciate being able to shop however they want, and they are more likely to be satisfied with their shopping experience if they can seamlessly transition between channels.
- Increased sales: Omnichannel retailers are able to reach more customers and sell more products by offering their products and services across multiple channels.
- Improved customer loyalty: Omnichannel retailers are able to build stronger relationships with their customers by providing them with a more personalized and convenient shopping experience.
