Fraudulent use of credit cards, the biggest area of online loss for many US retailers, is up by 12% since last year, a leading industry survey has revealed.
Internet Retailing, Omnichannel Retailing
Internet retailing, also known as e-tailing, is the sale of goods and services through the internet. It can include business-to-business (B2B) and business-to-consumer (B2C) sales of products and services. Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser. Internet retailers can be purely digital, meaning there is no physical store for a customer to enter. However, an e-retail business can also be a brick-and-mortar shop with an online presence. Omnichannel retailing is a retail strategy that integrates multiple channels, such as brick-and-mortar stores, online stores, and mobile apps, to create a seamless shopping experience for customers.
US online credit card fraud costing US consumers $1.8Bn a year - and set to triple in next few years
Nov 03, 2015
New fulfilment facility opens as DKF continues to grow
Nov 03, 2015
DK Fulfilment Ltd (DKF) the e-commerce order fulfilment specialist, has opened a 165,000 sq ft dedicated fulfilment facility in Coventry.
Mountain Warehouse partners with Neteven to launch on European and Chinese marketplaces
Nov 03, 2015
Marketplace management solution Neteven takes a significant step towards consolidating its increasingly central position in the ecommerce landscape, through a brand new partnership with UK outdoor clothing and equipment brand, Mountain Warehouse.
Elo shares in-store customer engagement strategies at Luxury Interactive Summit 2015
Oct 20, 2015
Elo, a global supplier of digital touchscreen solutions, has announced that Chief Executive Officer Craig Witsoe will deliver a keynote session at the Luxury Interactive Summit in London.
The omni-illusion: why customers 'disappear' in-store
Oct 13, 2015
Bricks-and-mortar stores could well be the 'weak link' in the omnichannel chain, a new report from iVend Retail, the global retail solution brand, warns.
E-commerce trends driving distribution centres’ need for new mobile technology
Oct 13, 2015
The growth of e-commerce increases consumer choice and flexibility, but it also challenges distribution centres to keep pace with consumers' higher expectations for faster and more accurate delivery.
Want to rank higher in mobile phone searches on Google? Searchmetrics provides key insights
Oct 07, 2015
New research confirms that online marketers and website owners need to follow a separate strategy to help their pages rank higher in mobile phone searches on Google.
Kenshoo and Hootsuite team up to enable unified tracking and attribution across social and other digital media
Oct 07, 2015
Kenshoo has announced a global partnership with Hootsuite, the platform for managing social media, to help marketers better understand, attribute and optimise the combined impact of their paid and owned social media marketing.
JUST EAT whets appetite for growth with Dynamics AX from Columbus
Oct 07, 2015
JUST EAT plc, the online and mobile marketplace for takeaway food, has invested in the latest Microsoft Dynamics AX business solution as it aims to standardise its internal processes and position itself for even further international growth.
Few retailers today make money in omni-channel - what does it take?
Oct 07, 2015
By Jason Shorrock, Retail Strategy Director, JDA.
The growth of online and mobile commerce continues unabated, with recent figures from eMarketer estimating that the global e-commerce market will be worth nearly $2.5 trillion by 2018.
Internet Retailing
Internet retailing, also known as e-tailing or online retailing, is the sale of goods and services over the internet. It is a type of electronic commerce (e-commerce) that allows consumers to purchase products and services directly from retailers without having to visit a physical store.
Internet retailers can sell a wide variety of products, including clothing, electronics, books, home goods, and more. They can also offer a variety of services, such as online payments, shipping, and returns.
There are many different types of internet retailers, including:
- Pure-play retailers: These retailers only sell products online. They do not have any physical stores.
- Multichannel retailers: These retailers sell products both online and in physical stores.
- Marketplaces: These retailers provide a platform for other retailers to sell their products.
Internet retailing has become increasingly popular in recent years. In 2022, global e-commerce sales were estimated to be $4.9 trillion. This number is expected to continue to grow in the coming years.
There are many reasons for the growth of internet retailing. Some of the reasons include:
- The convenience of shopping online.
- The wider selection of products available online.
- The lower prices that can often be found online.
- The ability to shop from anywhere in the world.
Internet retailing has a number of advantages for both consumers and retailers. For consumers, it offers the convenience of shopping from home, the ability to compare prices from different retailers, and the opportunity to find products that are not available in physical stores. For retailers, it offers the opportunity to reach a wider audience, reduce costs, and improve customer service.
However, there are also some challenges associated with internet retailing. Some of the challenges include:
- The need to protect customer data.
- The need to ensure that products are delivered on time and in good condition.
- The need to provide effective customer service.
Omnichannel retailing
Omni-Channel Retailing is the evolution of Multi-Channel Retailing, but is concentrated more on a seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, brick-and-mortar, television, radio, direct mail, catalog and so on. Retailers are meeting the new customer demands by deploying specialized supply chain strategy software. To use all channels simultaneously, retailers using an omni- channel approach will track customers across all channels, not just one or two.
Omnichannel retailing is a retail strategy that integrates multiple channels, such as brick-and-mortar stores, online stores, and mobile apps, to create a seamless shopping experience for customers. This means that customers can start their shopping journey on one channel and seamlessly transition to another channel without having to start over.
For example, a customer might start by browsing for products on a retailer's website, then use the retailer's mobile app to compare prices, and finally visit a brick-and-mortar store to make a purchase. The retailer would track the customer's journey across all channels and make sure that the customer's information is consistent across all channels.
Omnichannel retailing is becoming increasingly important as more and more customers are using multiple channels to shop. A study by Salesforce found that 73% of customers use multiple channels during their shopping journey.
There are many benefits to omnichannel retailing, including:
- Increased customer satisfaction: Customers appreciate being able to shop however they want, and they are more likely to be satisfied with their shopping experience if they can seamlessly transition between channels.
- Increased sales: Omnichannel retailers are able to reach more customers and sell more products by offering their products and services across multiple channels.
- Improved customer loyalty: Omnichannel retailers are able to build stronger relationships with their customers by providing them with a more personalized and convenient shopping experience.
