The sale of prestige women’s face skincare products in the UK reported an increase of 2% in the 12 months to the end of 2019 according to The NPD Group. The total value of the prestige beauty market in the UK was valued at £2.6 billion in 2019, a decline of 3% when compared to the same period in 2018.
Internet Retailing, Omnichannel Retailing
Internet retailing, also known as e-tailing, is the sale of goods and services through the internet. It can include business-to-business (B2B) and business-to-consumer (B2C) sales of products and services. Online shopping or e-shopping is a form of electronic commerce which allows consumers to directly buy goods or services from a seller over the Internet using a web browser. Internet retailers can be purely digital, meaning there is no physical store for a customer to enter. However, an e-retail business can also be a brick-and-mortar shop with an online presence. Omnichannel retailing is a retail strategy that integrates multiple channels, such as brick-and-mortar stores, online stores, and mobile apps, to create a seamless shopping experience for customers.
UK prestige beauty industry generates £2.6 billion in sales for 2019, driven by skincare, reports The NPD Group
Feb 12, 2020
Off with their heads: The death of monolithic e-commerce and the rise of a headless, microservice approach
Feb 11, 2020
For over a decade, online retailers have been competing in the Amazon world and, as the saying goes, it’s a jungle out there.
Infosys to acquire Simplus, a Salesforce Consulting and Platinum Partner
Feb 11, 2020
Infosys, a provider of next-generation digital services and consulting, has announced a definitive agreement to acquire Simplus, one of the fastest growing Salesforce Platinum Partners in the USA and Australia. Simplus is an advisor in cloud consulting, implementation, data integration, change management and training services for Salesforce Quote-to-Cash applications.
EBI.AI to build the world’s most advanced grocery AI for Coop Sweden
Feb 11, 2020
EBI.AI, one of the most advanced Artificial Intelligence (AI) labs in the UK, has been chosen by Coop Sweden, one of the largest grocery retailers in the country, to build the world’s most advanced grocery retail AI assistant, available to Coop customers in Sweden via apps, web or Google assistant.
AI and voice search among the top eCommerce trends for 2020, says Kooomo
Feb 05, 2020
As we move into a new decade, technology is continuing to make big changes in the way eCommerce businesses engage with their customers. To keep up with the changing demands of consumers, Ciaran Bollard, CEO at Kooomo, the Enterprise Cloud Commerce Platform, has put together a list of the ten key eCommerce trends that online retailers should be aware of:
PCI Pal launches PCI Pal Digital for omnichannel payment security
Feb 03, 2020
The new solution delivers PCI compliance for payments across digital channels including webchat, social media, email and SMS
eBay, O2, Sainsbury’s, Halfords, Nandos set to speak at the UK’s no. 1 digital retail show
Jan 28, 2020
Retail professionals from eBay, O2, Sainsbury’s, Halfords, Nandos and Depop are among the big brand speakers at IRX (InternetRetailing Expo), the UK’s no. 1 digital retail show taking place on 1 & 2 April 2020 at the NEC, Birmingham.
Recommerce, green data and sub-contracted intelligence; A peak into the new eCommerce decade
Jan 28, 2020
As we enter mankind’s most digital decade, Wunderman Thompson Commerce (WTC) has released its Futures 2020 report, showcasing some of the biggest current trends in eCommerce.
India’s e-commerce market set to surpass US$91bn in 2023, says GlobalData
Jan 27, 2020
The overall transaction value of the Indian e-commerce market is projected to grow from INR3.4 trillion (US$49bn) in 2019 to INR6.3 trillion (US$91bn) in 2023, says GlobalData, the data and analytics company.
2020: The year that will kick off a thriving decade in retail
Jan 27, 2020
By Simon Brennan, VP Europe, Engage Hub.
It has been one of the most tumultuous decades in the history of retail. 2019 will end with nearly 6,000 stores across the UK closing their doors as the industry is dusting itself off and searching for strategies that will provide a more prosperous future.
Internet Retailing
Internet retailing, also known as e-tailing or online retailing, is the sale of goods and services over the internet. It is a type of electronic commerce (e-commerce) that allows consumers to purchase products and services directly from retailers without having to visit a physical store.
Internet retailers can sell a wide variety of products, including clothing, electronics, books, home goods, and more. They can also offer a variety of services, such as online payments, shipping, and returns.
There are many different types of internet retailers, including:
- Pure-play retailers: These retailers only sell products online. They do not have any physical stores.
- Multichannel retailers: These retailers sell products both online and in physical stores.
- Marketplaces: These retailers provide a platform for other retailers to sell their products.
Internet retailing has become increasingly popular in recent years. In 2022, global e-commerce sales were estimated to be $4.9 trillion. This number is expected to continue to grow in the coming years.
There are many reasons for the growth of internet retailing. Some of the reasons include:
- The convenience of shopping online.
- The wider selection of products available online.
- The lower prices that can often be found online.
- The ability to shop from anywhere in the world.
Internet retailing has a number of advantages for both consumers and retailers. For consumers, it offers the convenience of shopping from home, the ability to compare prices from different retailers, and the opportunity to find products that are not available in physical stores. For retailers, it offers the opportunity to reach a wider audience, reduce costs, and improve customer service.
However, there are also some challenges associated with internet retailing. Some of the challenges include:
- The need to protect customer data.
- The need to ensure that products are delivered on time and in good condition.
- The need to provide effective customer service.
Omnichannel retailing
Omni-Channel Retailing is the evolution of Multi-Channel Retailing, but is concentrated more on a seamless approach to the consumer experience through all available shopping channels, i.e. mobile internet devices, computers, brick-and-mortar, television, radio, direct mail, catalog and so on. Retailers are meeting the new customer demands by deploying specialized supply chain strategy software. To use all channels simultaneously, retailers using an omni- channel approach will track customers across all channels, not just one or two.
Omnichannel retailing is a retail strategy that integrates multiple channels, such as brick-and-mortar stores, online stores, and mobile apps, to create a seamless shopping experience for customers. This means that customers can start their shopping journey on one channel and seamlessly transition to another channel without having to start over.
For example, a customer might start by browsing for products on a retailer's website, then use the retailer's mobile app to compare prices, and finally visit a brick-and-mortar store to make a purchase. The retailer would track the customer's journey across all channels and make sure that the customer's information is consistent across all channels.
Omnichannel retailing is becoming increasingly important as more and more customers are using multiple channels to shop. A study by Salesforce found that 73% of customers use multiple channels during their shopping journey.
There are many benefits to omnichannel retailing, including:
- Increased customer satisfaction: Customers appreciate being able to shop however they want, and they are more likely to be satisfied with their shopping experience if they can seamlessly transition between channels.
- Increased sales: Omnichannel retailers are able to reach more customers and sell more products by offering their products and services across multiple channels.
- Improved customer loyalty: Omnichannel retailers are able to build stronger relationships with their customers by providing them with a more personalized and convenient shopping experience.
