Retail Supply Chain Management

Salesforce, the CRM solutions provider, has announced new research from IDC that finds Salesforce and its ecosystem of partners will create 4.2 million new jobs and $1.2 trillion in new business revenues worldwide between 2019 and 2024. The research also finds Salesforce is driving massive gains for its partner ecosystem, which will see $5.80 in gains for every $1 Salesforce makes by 2024.

According to new consumer research from Global Freight Solutions (GFS) and IMRG (the UK’s association for online retailers), 45% of consumers are still more likely to abandon their purchase due to a lack of convenient delivery options, not a lack of free options.

Bloomreach Inc, the Digital Experience Platform company, has been selected by digital retailer N Brown to help to provide an optimised, consistent and seamless customer experience across its core brands JD Williams, Simply Be, Ambrose Wilson and Jacamo.

Schneider Electric has simplified and aligned its data centre solutions for the new hybrid IT world with the introduction of EcoStruxure Data Center Solutions, unveiled recently at Innovation Summit Barcelona.  

By Frank Lochbaum, Managing Partner at KPS.

When Simon Russell, director of operational development at John Lewis, used the phrase “what Amazon can’t” (WAC) at the Future Stores event, you could hear murmurs of agreement from the assembled retailers around the room.

Retailers are not meeting customer expectations, and in many cases are missing on the fundamentals, according to a new 15,800 respondent global consumer study by Oracle Retail.

A new survey commissioned by OGL Computer, among 255 managers of wholesalers and distributors in the UK, reveals that 88% are using multiple software systems, and seem unable to break away from manual processes in managing business operations despite over a quarter (27%) citing those manual processes to be ineffective in managing business operations. Nearly all (98%) of respondents still used some level of manual processes.

It has been a common trend that uptake in new technologies is slower amongst SMEs than that of major multinational companies, who have significantly more scale and resources.

Dr. Cristian Grossmann, CEO and Co-Founder of Beekeeper, looks at how retailers can better manage the tricky task of temporary staff during the busiest period of the year with technology.

A shift in consumer behaviour has seen the retail sector transition from bricks alone to a combination of bricks and clicks. With new shopping demographics purchasing products in a different format, the rise in e-commerce success has no doubt driven the recent retail revolution, with the world of digital proving increasingly important.