Convenience is the name of the game in today’s retail landscape and the returns process is an integral part. It can make or break the overall brand experience, and savvy retailers are increasingly viewing it as an opportunity to further engage with customers as it provides additional touchpoints to enhance the overall customer journey.
Articles
RSSAverage Brit left waiting almost five days for deliveries
May 07, 2024
Following recent unprecedented delivery and parcel disruptions affecting consumers up and down the country, Shipup, the post-purchase expert, has found that the average order delivery is 4.5 days - or 107 hours*, with the quickest UK city almost one day faster than the slowest. So, unless you’re using Amazon Prime or other next day delivery services, it’s likely shoppers will be waiting a full working week for their deliveries.
New RELEX Study reveals AI's untapped potential: Retail and CPGs yet to fully embrace technology that drives demand forecasting accuracy
May 07, 2024
A new global study by RELEX Solutions, provider of unified supply chain and retail planning solutions, reveals that while 57% of retailers and CPG companies plan to invest in predictive and generative AI in the next 3-5 years, AI and machine learning (ML) ranked just fifth in importance for overall technology spend behind enhancing e-commerce capabilities, improving inventory management, demand forecasting, and leveraging data analytics.
Manhattan Associates reports record first quarter results
May 01, 2024
Supply chain and omnichannel commerce solutions provider, Manhattan Associates Inc., has reported revenue of $254.6 million for the first quarter ended March 31, 2024.
Gaining greater supply chain visibility and control through transportation management systems
Apr 30, 2024
By Fredrik Lindhagen, product director, nShift.
Ongoing geopolitical events and a challenging economy mean that today, more than ever, supply chains are especially vulnerable to disruption.
Poor or late visibility into channel inventories, an inability to respond to customer inquiries on shipments, arrival dates, or available inventories, and consistently inaccurate demand forecasts are listed among the top operational challenges.
Tech partnership to ‘transform’ retail and logistics
Apr 30, 2024
Tech duo Shipster and Ordorite have announced a strategic partnership they say can ‘transform’ e-commerce and retail logistics for the furniture and soft furnishings sector.
TrueCommerce delivers global e-invoicing and CTC solution for businesses facing compliance challenges
Apr 30, 2024
TrueCommerce, a global provider of supply chain and trading partner connectivity, integration and omnichannel solutions, has announced its global e-invoicing and Continuous Transaction Controls (CTC) solution that enables organisations to keep pace with the constantly changing legal requirements across the globe and support compliant electronic invoicing.
How to build a retail AI roadmap
Apr 30, 2024
Recognising where AI will have the most impact is key to retailers building their strategies for development, says Alexander Goncharuk, VP of Retail at Intellias.
Fashion industry's role in plastic pollution - Insights for Earth Day 2024
Apr 29, 2024
By Shingo Tsukamoto, President of online sizing technology specialist, Makip.
Each year, a startling 60% of the 32 billion garments produced globally are dumped into landfills. This is equivalent to 650 clothing items discarded every second.
Ferag’s fashion statement at IWLEX 2024 Conference
Apr 29, 2024
Fashion businesses can transform their fulfilment operations by visiting Ferag (stand G50) at this year’s IWLEX Conference, 14th – 15th May, NAEC, Stoneleigh Coventry.
