Since launching a Customer Experience Management (CEM) programme, Debenhams, the department store group, has achieved over 380,000 items of feedback from their customers, and identified more than 22,000 brand advocates who have made 2.2 million recommendations to friends and followers via Facebook and Twitter using GoRecommend.
General Retail Technology News
Retail IT and technology news articles comprising case studies, product information, opinion articles, reports, new contract wins and product launches. The site hosts information from trade associations, government departments, research analysts and the vendor community. These articles are about specific industry IT solutions and topics relating to how improvements and efficiency gains can be made by the use of information technology in-store and in the retail supply chain. All topics are covered in these articles which include Mobile Computing, RFID, Automatic Identification/Datacapture (AIDC), Printing & Labelling, EPoS systems, Kiosk Technology, Surveillance & Security, Internet Retailing, Retail Supply Chain Management, Digital Signage, through to current news,informed opinion articles and key events on the retail calendar.
Shoppers need new ways to save money in 2012
Jan 10, 2012
As consumers continue to cut back on their spending during what is a difficult time for the retail sector, there are calls for widespread adoption of innovative techniques to keep the tills ringing. But according to retail platform Shopow, all new features that are introduced should have the ultimate goal of helping shoppers to discover deals, enhance their experience, and most importantly, save money.
Online retailers must act now to meet May 'Cookie Consent' deadline
Jan 10, 2012
Online retailers must act now to address a critical issue around new EU cookie legislation or risk damaging user experience and customer conversions from May 2012, according to Maxymiser, the global expert in multivariate testing, personalisation and optimisation solutions.
Shoppers out in force over Christmas; first year-on-year increase in retail footfall for over 2 years
Jan 10, 2012
Figures released by Ipsos Retail Performance (formerly Synovate Retail Performance) show that retail footfall in the UK in December was stronger than expected.
NetDespatch reports Internet sales boom as more shoppers order online
Jan 10, 2012
NetDespatch, whose web-based software helps retailers despatch parcels for orders placed on-line, is reporting a 50 per cent increase in online traffic compared with the same two weeks before Christmas last year.
IMRG at Retail Business Technology Expo and Cards & Payments Solutions - putting multichannel at the heart of retail operations
Jan 10, 2012
Retail Business Technology Expo and Cards & Payments Solutions 2012, Europe's fastest growing retail expo, has announced it is partnering with IMRG, the UK's industry association for e-retail, for its 2012 event, which will further strengthen the expo's multichannel and eCommerce focus.
Honeywell unveils next generation Vuquest 3310g
Jan 10, 2012
Honeywell has announced the availability of the Vuquest 3310g, a powerful area-imaging scanner housed in a sleek and compact shell.
hybris and Unic launch eCommerce Benchmark through the eCommerce Foundation
Jan 10, 2012
hybris, the provider of eCommerce and multichannel communication software, and Unic, the European eCommerce and Product Information Management Specialist, have announced the launch of eCommerce Benchmark, in cooperation with the eCommerce Foundation.
Maple Lake acquires Satori Planning Pty in continued global expansion
Jan 10, 2012
Maple Lake, the assortment planning and allocation solutions provider to the retail industry, has completed a deal to acquire Satori Planning Pty, a former distributor of Maple Lake's solutions in Australian and the Pacific Rim.
Sato welcomes new ISB Standard for Patient Identification
Jan 10, 2012
GS1 Solutions Partner has welcomed the recent publication of the Information Standards Board (ISB) for Health and Social Care Standard 1077, which will see every patient in England given a wristband with a barcode to ensure enhanced patient management.
