Comment from Richard Davey, Head of Customer Success, Upland Rant & Rave.
Retailers have for a long time spoken about the value of customer feedback, but still too few are closing the loop with customers quickly enough when acting on negative comments.
General Retail Technology News
Retail IT and technology news articles comprising case studies, product information, opinion articles, reports, new contract wins and product launches. The site hosts information from trade associations, government departments, research analysts and the vendor community. These articles are about specific industry IT solutions and topics relating to how improvements and efficiency gains can be made by the use of information technology in-store and in the retail supply chain. All topics are covered in these articles which include Mobile Computing, RFID, Automatic Identification/Datacapture (AIDC), Printing & Labelling, EPoS systems, Kiosk Technology, Surveillance & Security, Internet Retailing, Retail Supply Chain Management, Digital Signage, through to current news,informed opinion articles and key events on the retail calendar.
Retailers losing £102 billion a year due to poor CX
Jun 04, 2019
Guide advises retailers on legal obligations to customers with hearing loss
Jun 04, 2019
A recently introduced guide details the legal obligations of retailers to make their premises accessible to those with hearing loss.
Cash-strapped retail professionals work longer hours but struggle to make ends meet
Jun 04, 2019
Brand new research from CV-Library, the UK independent job board, reveals that despite 63.9% of retail professionals working more hours than they’re contracted to, over two-thirds (67.6%) struggle to make ends meet at the end of each month.
Retailers tap Oracle AI to better serve customers
Jun 04, 2019
Oracle continues to weave significant artificial intelligence (AI) and machine learning capabilities into its Retail Insights and Science Suite. With new features, such as notebook-based data science tools, retailers can quickly deploy new data science-driven solutions to further engage and delight customers across channels.
PayPoint One hits 13,000 store milestone
Jun 04, 2019
PayPoint has announced that there are now over 13,000 stores using its PayPoint One platform.
Visix premieres wayfinding with voice user interface at InfoComm 2019
Jun 04, 2019
Visix, Inc. will premiere its new voice-activated wayfinding in booth 2321 at InfoComm 2019. The new offering expands the company’s award-winning digital signage design services to include voice-user interface (VUI) options.
How to lead in uncertain times
Jun 04, 2019
By Jeremy Snape, founder and managing director, Sporting Edge.
If the disruption and competitive threats to retailers from the likes of Amazon and discounters were not enough, there are also such issues as concerns as the impact of climate change and sustainability, possible supply chain market disruption from Brexit, and global trade.
Honeywell's voice software for distribution centres can improve accuracy by up to 50 Percent
Jun 04, 2019
Honeywell has announced that its new voice-directed productivity software, Guided Work Solutions, is allowing fast-paced distribution centres to improve productivity by up to 35 percent and accuracy by up to 50 percent.
Retail restructured and the rise of experience…retailers can’t afford to ignore these red-hot technology trends this summer
Jun 04, 2019
Retail trends come and go, but occasionally they shape the future of the industry for years to come. Frank Lochbaum Managing Partner at KPS, identifies three key retail trends this summer and explain why he thinks they’ll prove to be pivotal.
